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Course Criteria
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1.00 Credits
This course is designed to assist the student in transitioning from a traditional work environment to a team concept approach.
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2.00 Credits
This course is an introductory course in supervisory skills essential to the first line supervisor. Topics covered include how to be an effective supervisor, leadership styles, communications, human relations, and discipline and grievance procedures.
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0.00 Credits
This course is designed primarily for the foreman/ supervisor. Topics covered include how to supervise, leadership styles, employee communications, human relations, discipline and grievance procedures.
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2.00 Credits
This course is designed to provide managers, supervisors, foremen, etc., with the skills necessary to select, train and evaluate the performance of employees. Emphasis will be placed on interviewing techniques and procedures, and examining and developing instruments for measuring performance, and workforce reduction procedures.
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6.00 Credits
This course is a study of the concepts of Leadership and Teamwork in the workplace. Topics covered will include leadership styles and techniques, planning and goal setting, creating consensus, and the fundamentals of the selfdirected work team. Emphasis will be placed on increasing leadership skills, and acquiring the logic, knowledge and understanding of work teams, through role playing and practical experiences.
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4.00 Credits
This course focuses on the development of skills and attitudes necessary to provide quality customer service. The importance of the customer, satisfying customer needs, the keys to effective customer service, and retention strategies related to customer service are addressed. Students will learn effective techniques to resolve problem situations and how to measure the effectiveness of their customer satisfaction programs.
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5.00 Credits
The course covers all aspects related to the personal selling process, including determination of customer needs, prospecting, sales presentation planning, sales presentation delivery, sales closing techniques, and post sales follow up procedures. The course also encompasses sales territory strategies, including efficient route design. Students apply course topics by way of scenario based demonstrations and projects to build skill competency and problem solving ability.
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0.00 Credits
This course is designed to introduce the student to the world of advanced manufacturing and establish a foundation upon which further studies in manufacturing might rest. Students will explore basic manufacturing materials and processes, tools, techniques, and produce some simple products.
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1.00 Credits
This course is designed to expand on the introductory manufacturing course and expose the student to basic design concepts, computer skills, and drawing skills used in product and process design within the field of manufacturing. Additionally, the course is designed to expose students to a number of interpersonal skills and competencies necessary for a sustained career in manufacturing.
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2.00 Credits
This course is designed to provide the student with a hands on learning experience with the basic tools, equipment, and operations of manufacturing industries. The student will also understand the relationship between a manufacturing need, a design, materials, processes, as well as tools and equipment. During this course, the student will utilize many of the basic manufacturing processes to produce primary and secondary materials for manufacturing.
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