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CNT A168: Comp User Support & Help Desk
3.00 Credits
University of Alaska Anchorage
Overview of user support systems and help desk functions in an enterprise environment. Examines user support from the perspective of end users and develops skills for ethical customer services, critical thinking, troubleshooting and decision-making. Includes identifying typical problems and needs assessment for installation, training and documentation.
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CNT A170: CCNA 1
4.00 Credits
University of Alaska Anchorage
This is the first of four Cisco Networking Academy courses covering the material for the Cisco Certified Networking Associate (CCNA) Routing and Switching certification. Covers networking fundamentals and develops basic skills in installing, addressing and troubleshooting local area networks. Registration Restrictions: Appropriate score on reading placement test for placement into WRTG A111 is required.
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CNT A180: PC Peripherals/Storage/A+ Cert
4.00 Credits
University of Alaska Anchorage
Covers PC operating systems, peripheral devices, auxiliary storage devices and the interfaces used to connect them to the personal computer. Also covers the fundamental topics necessary to prepare for the CompTIA A+ Certification exams.
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CNT A183: Local Area Networks
3.00 Credits
University of Alaska Anchorage
Presents the fundamentals of Local Area Networking, including topologies, protocols, computer and delivery hardware, Ethernet, network operating systems, LAN assessment, and other related software. Covers the fundamental networking topics necessary to prepare for the CompTIA Net+ Exam.
Prerequisite:
CNT A160 UA D AND CNT A162 UA D
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CNT A210: PC Technician Fundamentals
3.00 Credits
University of Alaska Anchorage
Introduction to the principles of personal computer hardware/software maintenance and troubleshooting. The course is designed to give the student equivalent experience of a PC technician that has been working for six months.
Prerequisite:
CIS A105 UA D
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CNT A212: Network Technician Fundamentls
3.00 Credits
University of Alaska Anchorage
Introduces the principles of developing, installing, maintaining and troubleshooting Peer-to-Peer, Local Area, and Wide Area Networks. Designed to serve the needs of advanced computer end-users interested in mastering broad, vendor-independent networking concepts. Provides students with the knowledge and experience required to pass the CompTIA Network + exam.
Prerequisite:
CNT A210 UA D
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CNT A240: Industry PC Config Essentials
2.00 Credits
University of Alaska Anchorage
Introduces personal computer configuration essentials. Includes installation, configuration and support of personal computers in a mixed enterprise environment.
Prerequisite:
CNT A170 UA C OR CNT A183 UA C OR CNT A212 UA C
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CNT A241: Industry Net Infrastructure
3.00 Credits
University of Alaska Anchorage
Provides an introduction to network infrastructure in a mixed enterprise environment.
Prerequisite:
CNT A240 UA C
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CNT A242: Industry Net Directory Config
3.00 Credits
University of Alaska Anchorage
Provides an introduction for installing, configuring and deploying application services in an enterprise- networked environment.
Prerequisite:
CNT A241 UA C
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CNT A243: Industry App Infrastructure
3.00 Credits
University of Alaska Anchorage
Provides an introduction for application support and deployment in an enterprise-networked environment.
Prerequisite:
CNT A241 UA C OR CNT A242 UA C
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