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Course Criteria
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3.00 Credits
(Formerly ITB230) This course provides students with an overview of the design, implementation, and management of a computer help desk or customer support center. Course topics include customer service skills, troubleshooting tools and methods, problemsolving strategies for common support problems, the incident management process, and user needs analysis and assessment. The course also covers industry certifications, professional associations, and standards of ethical conduct for help desk personnel. Prerequisites: Applications /Concepts (CIT110) or Introduction to Computer Science & Object Oriented Programming (CIT120); Writing Skills II (ENG095) or placement; Academic Reading III (ESL098) or Reading Skills II (RDG095) and one additional completed CIT course. For additional information and/or a course syllabus contact CITDept@bhcc.mass.edu.
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3.00 Credits
(Formerly ITB233) This advanced course covers the use and application of integrated PC applications software based on the most current version of Microsoft Office. The course covers the following applications in detail: Advanced Word Processing, Spreadsheet, Database, Presentation Graphics and Desktop Information Management applications. The course emphasizes Internet applications, including on-line collaboration using MS Office. It also stresses integration of the MS Office applications. Microsoft Corporation approved this course material as courseware for the Microsoft Office User Specialist (MOUS) Program Expert Level. Upon completion of the course, students have an in-depth knowledge of expert MS Office applications and concepts and may choose to take the MOUS Certification Examinations. Prerequisite: Introduction to MS Office (CIT133). For additional information and/or a course syllabus contact CITDept@bhcc.mass.edu.
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3.00 Credits
This comprehensive course covers the use and application of Decision Support using spreadsheet software based on the most current version of Microsoft Excel. The applications include basic spreadsheet operations, charting, web queries, multiple sheet workbooks, macros, advanced functions, and data base features. The course emphasizes applications involving financial decision-making, financial planning and "what-if " analyses as they relate tovarious business and organizational models. It also emphasizes Internet applications of MS Excel. The course covers integration of the other MS Office programs. Upon completion of the course, students have an in-depth knowledge of Statistical Data Analysis and Decision Modeling based on MS Excel. Microsoft Corporation approved this course material as courseware for the Microsoft Office User Specialist (MOUS) Certification Program and students may choose to take the MOUS Excel Certification Examinations. (Visit www.mous.net for more information). Prerequisite: Applications/Concepts (CIT110) or Introduction to Computer Science Object Oriented Programming (CIT120) or equivalent experience or permission of the department chairperson. For additional information and/or for a course syllabus, contact CITDepartment@bhcc.mass.edu.
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3.00 Credits
This course introduces students to the fundamentals and functions of Structured Query Language (SQL), including relational database, table creation, updating, and manipulation concepts. Using a live data base, students learn SQL basics and then move on to the more sophisticated and challenging aspects of SQL. Students get in-depth knowledge of the language through extensive use of Internet based, industry standard SQL programming and certification testing engines. Upon completion of this course, student have the skills and competencies required to program in SQL and the background necessary to continue to intermediate and advanced courses in PL/SQL and database administration. Prerequisite: Applications/Concepts (CIT110) or Introduction to Computer Science and Object Orient Programming (CIT120), equivalent experience or permission of the department chairperson. For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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4.00 Credits
In this course, students who already have been exposed to programming and Object Oriented thinking, develop the ability to correctly analyze a variety of problems and generate appropriate algorithmic solutions using the C++ Programming Language. The course emphasizes the principles of top-down structured design and Object Oriented thinking. Topics include but are not limited to branching and looping mechanisms; arrays, functions and function overloading, arguments by reference and by value as well as optional arguments; recursion; pointers, creating libraries and namespaces, structures and classes, constructors and other methods, overloading operators; file I/O; inheritance and polymorphism. Strong analytical skills are recommended for students enrolling in this course. Prerequisite: College Algebra (MAT195) and Introduction to Computer Science & Object Oriented Programming (CIT120) with grade C or better or equivalent experience with permission of the department chair. For addition information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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4.00 Credits
In this course, students who already have been exposed to programming and Object Oriented thinking, develop the ability to correctly analyze a variety of problems and generate appropriate algorithmic solutions using the Java Programming Language. The course emphasizes the principles of top-down structured design and Object Oriented thinking. Topics include but are not limited to branching and looping mechanisms; arrays, functions and function overloading, arguments by reference and by value as well as optional arguments; recursion; creating packages, structures and classes, constructors and other methods, file I/O; inheritance and polymorphism. Strong analytical skills are recommended for students enrolling in this course, plus familiarity and experience working with the Internet and basic HTML tags. The course covers creating both Java Applications and Java Applets including event handling, animation, and audio. Prerequisite: College Algebra (MAT195) and Introduction to Computer Science & Object Oriented Programming (CIT120) with grade C or better or equivalent experience with permission of department chair. For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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3.00 Credits
This is an intermediate course in the use of the ORACLE Database Management Systems Procedural Language, PL/SQL. Students perform mid-to advanced level manipulation of ORACLE data base including functions related to multiple tables, compound and complex queries, exporting and importing tables, sub-queries, and reporting using a live ORACLE database. Prerequisite: SQL Programming (CIT236). For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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3.00 Credits
This course covers the more complex aspects of Picture Archiving & Communication Systems and proceeds to advanced topics including but not limited to: PACS workflow monitoring, clinical PACS system review, archive back-up, PACS system security, disaster recovery, and advanced features of PACS display software. This course continues to focus on the duties of PACS administration professionals and covers in more depth the relation to and interaction with the Hospital Information (HIS) and Radiology Information (RIS) Systems as well as PACS Internet applications, telemedicine and teleradiology. Upon completion of this course students will have the knowledge, skills and competencies necessary to administer PACS systems. Prerequisite: PACS Administration I (CIT141). For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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3.00 Credits
This course prepares students to understand the fundamentals of data structures with an emphasis on software engineering. Topics include multidimensional arrays, records, dynamic memory allocation, stacks, queues, lists, trees, graphs, and others. The department strongly recommends that students achieve a grade of B- or better in C++ Programming (CIT237). Prerequisite: C++ Programming (CIT237) or Java Programming (CIT239). For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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3.00 Credits
This course is designed to introduce students to the fundamentals of Relational Database Administration, using the most current versions of the Oracle RDBMS engine. Students will learn the basics of database maintenance including installing and configuring the database, controlling the data dictionary, managing the database tables including constraints, indexes and user roles. Students gain extensive "real-world" experience utilizing the DBA tools associatedwith Oracle. This course will present the material covered in the Database Fundamentals I Oracle Certification Exam #1Z0-031. Students will also be provided with the personal edition of the Oracle software. Prerequisite: SQL Programming (CIT236), equivalent experience or permission of the department chairperson. For additional information and/or a course syllabus contact CITDepartment@bhcc.mass.edu.
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