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Course Criteria
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3.00 Credits
Regardless of industry, business unit, or department, people are every organization's key source of competitive advantage. In the war for talent, organizations have two choices: develop human resources systems that work together to recruit, retain, and motivate staff, or lose their most valuable workers to organizations who do value and develop their employees. Not only is finding the right people a difficult and daunting task, but keeping those people is a significant challenge. An organization that not only finds but also keeps valued employees and provides an environment that develops and rewards employees can be termed an ""employer of choice"" An employer of choice responds to market conditions and continually adapts to meet the needs of the workforce. Becoming an Employer of Choice begins with a well-designed recruitment and retention strategy. This course will focus on the best practices of strategic planning, recruitment, evaluation and measurement, selection, retention, and development. Throughout course students will be introduced to successful recruitment and retention programs that can be adapted to any organization.
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3.00 Credits
This course examines concepts, environments, and marketing management roles, as applied to industry, nonprofit organizations, and government agencies. Focus is on the unique attributes of the marketing mix (product, price, place, and promotion), target groups, relationship marketing, research, competitor analysis, and strategic planning. Emphasis will be placed on developing a marketing plan within the context of the broader public service organization as well as exploring the dynamic that will lead to completing each plan with confidence.
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3.00 Credits
This course introduces students to the foundations of research study methods with an emphasis on research in the public sector. Concepts presented include study design and selection, data collection guidelines, and study efficacy. A review of data analysis techniques is also featured along with tips on effective presentation of study findings. Ethical issues in research are reviewed to provide greater understanding of the importance of protecting research participants as well as the crucial oversight role of institutional review boards. Students participate in critical evaluations of existing research to engage course content and demonstrate proficiency in course objectives.
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3.00 Credits
This course is designed to introduce basic concepts of policy and program evaluation. These include needs assessment, program monitoring, stakeholder awareness and influence, and assessing effectiveness and efficiency. Students will examine quantitative, qualitative, and mixed-methods research approaches. Social, political, and ethical contexts of evaluation studies will also be discussed.
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3.00 Credits
This course examines the role of the human resource professional as a strategic partner in managing today's organizations. Key functions such as recruitment, selection, development, appraisal, retention, compensation, and labor relations are examined.
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3.00 Credits
Ethical and socially responsible leadership are core dimensions in the education of local and global public servants. This course provides students with the essential framework for personal and professional ethical decision making applied in the context of diverse workplaces and organizations. Through the study of ethical theories, case studies in applied ethics, and specific assignments looking at legal and ethical complexities, students will examine their personal and professional values, assess their moral intelligence, and consider the legal foundations of public service.
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3.00 Credits
Candidates for completion of the Master of Public Service Leadership (MPSL), Master of Science and Management (MSM) - Public Service Careers, and Master of Science in Homeland Security (MSHS) degree will complete a project demonstrating their conceptual, analytical, research, and practical management skills achieved through the courses in each program. The project, called a Capstone because it represents a crowning achievement much as a capstone does in architecture, is a 3-credit, one-term requirement that is completed at the end of the program. It is a closely supervised experience resulting in a paper that demonstrates the student's ability to synthesize and utilize the skills and knowledge gained in their graduate program.
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3.00 Credits
This course introduces learners to the strategic management of human resources as the foundation for effective organizational management and leadership. By focusing on key leadership styles, management strategies, and strategic delivery of service within the hospitality services industry, students gain a fundamental understanding of the skills and philosophies needed to be successful in this ever-changing industry. By emphasizing an empirical and applied approach to stakeholder engagement, learners are exposed to leading edge information through case studies, contemporary literature, engaging industry projects, and field research.
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3.00 Credits
This course presents students with the foundational legal and related ethical principles of hospitality management. Students examine the array of legislation that governs the global hospitality industry. The course allows students to integrate legal knowledge into a practical approach to management. Areas covered include business structures, contracts, employment law, and safety and security. The driving philosophy of this course is prevention, with a focus on minimizing the risk of litigation. Although the course emphasizes U.S. legislation, there is also significant consideration of the global nature of hospitality and the policies and procedures necessary for conducting business internationally.
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3.00 Credits
This course provides learners the opportunity to apply the core concepts of strategic management within the hospitality industry. Students learn how to effectively formulate and implement business policies while gaining insight into the effective evaluation of hospitality organizational practices. By focusing on key management topics and industry-applied cases, students gain an understanding of the growing importance of data, from operational and marketing information to financial and industry-vendor supplied data, in strategic decision making. Through an examination of key topics tied to industry examples, learners gain an appreciation of how to effectively leverage organizational strategy to build a competitive advantage.
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