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CSS 1772: Help Desk Concepts
3.00 Credits
Cowley County Community College
This course is designed for the student who wants a working knowledge of the fundamentals of help desk operations. The basic components of a successful help desk are covered - people, processes, technology, and information. The role of the help desk as a customer service organization is also stressed.
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CSS 1772 - Help Desk Concepts
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CSS 1774: Help Desk Practicum I
2.00 - 3.00 Credits
Cowley County Community College
This course provides practical training as a customer support specialist on the College's help desk. Activities may include answering customer help requests, creating and assessing personal customer service goals, role-play and real life application of customer service concepts, methodically troubleshooting problems, and creating and utilizing knowledge base articles. In addition to assignments and projects, students will be required to log a minimum of 15 clock hours on the college help desk to complete this course. This course may be repeated for credit each semester for a total of 8 credit hours. Prerequisite: A grade of "C"or better in CSS 1770 and CSS 1772
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CSS 1774 - Help Desk Practicum I
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CSS 1776: Help Desk Practicum II
2.00 - 3.00 Credits
Cowley County Community College
Help Desk Practicum II
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CSS 1776 - Help Desk Practicum II
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CSS 1778: Help Desk Practicum III
2.00 - 3.00 Credits
Cowley County Community College
Help Desk Practicum III
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CSS 1778 - Help Desk Practicum III
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CSS 1780: Help Desk Practicum IV
2.00 - 3.00 Credits
Cowley County Community College
Help Desk Practicum IV
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CSS 1780 - Help Desk Practicum IV
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CSS 1782: Help Desk Tools & Technology
3.00 Credits
Cowley County Community College
This course provides an introduction to the tools and technology available to the help desk and technical support community. Tools and technology that are covered include performance and reporting tools, call management software, problem resolution software, asset and change management tools, alert and notification tools, telephone based technology, level two and level three support tools, and self-help tools. Students will develop a working knowledge of help desk tools and technology through practical experience in a lab setting. Prerequisite: CSS 1772 with a grade of "C" or better
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CSS 1782 - Help Desk Tools & Technology
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CSS 1784: Help Desk Management
3.00 Credits
Cowley County Community College
This course covers the foundations of successful help desk management techniques and strategies. Concepts that are covered include researching, planning, and setting up a help desk within an organization. Technical, managerial, and human factors are also stressed. The course will also examine the latest support technologies available to assist help desk managers. Students will have an opportunity to apply management techniques and skills though simulated and practical activities. Prerequisite: CSS 1782 with a grade of "C" or better
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CSS 1784 - Help Desk Management
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CSS 1786: Help Desk Portfolio
1.00 - 3.00 Credits
Cowley County Community College
This course is a capstone course for those students majoring in Help Desk Technology. Students will evaluate, improve, and select documents for inclusion in a professional help desk portfolio. Students will develop interviewing and presentation skills to aid in job placement or university transfer. Prerequisites: Completion of CSS 1770, CSS 1772, and CSS 1782 with a grade of "C" or better
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CSS 1786 - Help Desk Portfolio
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CSS 1788: Help Desk Internship
1.00 - 3.00 Credits
Cowley County Community College
This course is designed to give the student practical training in areas outside of working on the college help desk. The student is responsible for obtaining and maintaining employment for 45 clock hours during the semester. Prerequisites: Completion of CSS 1770, and CSS 1772 courses with a grade of "C"or better
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CSS 1788 - Help Desk Internship
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CWB 1830-1833: Web Site Production I- IV
2.00 - 3.00 Credits
Cowley County Community College
Through projects and activities, this course provides practical training in the creation, production, and maintenance of the college web site. Activities may include collecting information, proofing, and editing, developing content, taking photographs, creating web pages, creating computer-generated graphics, and writing code. Students will progress through the various stages of web site development from preparation and design to implementation and maintenance.
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CWB 1830-1833 - Web Site Production I- IV
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