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Course Criteria
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6.00 Credits
Prerequisite/Corequisite: MEN 100 Introduces the basic principles, diagnosis, service, and repair of marine outboard gear cases. Topics include: gear case fundamentals and gear case servicing.
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6.00 Credits
Prerequisite/Corequisite: MEN 100 Emphasizes the basic principles, diagnosis, service, and repair of marine hydraulic trim and tilt systems. Topics include: rigging, propping, boat service and maintenance, outboard midsection servicing, and trim and tilt servicing.
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5.00 Credits
Introduces the study of contracts and other business obligations in the legal environment. Topics include: creation and evolution of laws, court decision processes, sales contracts, commercial papers, risk-bearing devices, and Uniform Commercial Code.
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5.00 Credits
Provides a study of micro and macro economic principles, policies, and applications. Topics include: supply and demand, money and the banking system, business cycle, and economic systems.
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5.00 Credits
Emphasizes sales strategies and techniques to assist the student in the sales process. Topics include: customer relations, professional image, product/service knowledge, selling techniques and procedures, sales presentations, and ethics of selling.
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2.00 Credits
Introduces students to the services industry. Topics include: an introduction to the service industry business environment, an introduction to life-long learning, work ethic and positive behaviors required for exceptional customer service, an introduction to customer relations, working together successfully on teams, and basic business principles.
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6.00 Credits
Provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and face-to-face situations. Topics include: skills to effectively communicate with customers, developing rapport with customers, problem-solving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multicultural customer. Computer-Based Training (CBT) is used to allow students to practice skills using simulated business situations.
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3.00 Credits
Provides students with the fundamentals of computer skills used in a customer service environment. Topics include: introduction to computer technology, introduction to the Windows environment, introduction to word processing, introduction to spreadsheets, introduction to databases, introduction to E-mail, E-commerce, and business terminology.
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3.00 Credits
Provides students with fundamentals of business skills used in the customer service environment. Topics include: introduction to business correspondence, basic business calculations, managing multiple tasks and priorities, and tools for team problem-solving and service improvement.
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1.00 Credits
Provides students with skills that will allow them to present a positive image to both co-workers and customers. Topics include: personal wellness, stress management, positive image, interview skills.
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