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Course Criteria
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5.00 Credits
(Prerequisite: Program admission) This course familiarizes the student with those factors that influence management, which are in addition to those covered in management program courses. Topics include: ethical management, individual behavior, group behavior, employee protective laws, and techniques of public speaking.
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5.00 Credits
(Prerequisite: Provisional admission) Provides a basic understanding of project management functions and pro cesses. Topics include: team selection and management; project planning, definition and scheduling of tasks; re source negotiation, allocation, and leveling; project con trol, monitoring, and reporting; computer tools for project planning and scheduling; managing complex relationships between project team and other organisations; critical path methodology; and total quality management.
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5.00 Credits
(Prerequisite: Provisional admission) This course focuses on communication, supervision, and organizations in the age of technology. It builds on the basic computer skills introduced in SCT 100 using computer-based technology to develop skills in applying information technology. The student will create written, verbal, and electronic commu nication applied to supervisory functions in the work place. Topics include: word processing applications; spreadsheet applications; database applications, presenta tion technology and applications, graphical interface appli cations, interpersonal communications; group communications and team building; organizational com munications; and global, intercultural, and ethical issues in communicating.
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5.00 Credits
(Prerequisite; Provisional admission) This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge on providing world-class customer service is addressed through sections on prin ciples of service industry supervision, career development, problem solving, stress management, and conflict resolu tion. Topics include: principles of service industry supervi sion, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to infor mation systems, selling principles and sales management, retail management, and legal issues in the service sector
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5.00 Credits
(Prerequisite: Provisional admission) Familiarizes the student with the principles and methods of Total Quality Management (TQM). Topics include: the history of qual- ity control, quality control leaders, quality tools, TQM implementation, team building for TQM, and future qual ity trends.
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5.00 Credits
(Prerequisite: Provisional admission) Provides students with knowledge and skills necessary for a manager or entrepreneur to develop and implement a business plan. Topics include: business/community compatibility, intro duction to cash flow and break even analysis, development of product/service idea, development of market feasibility, determination of financial feasibility, development of marketing strategy, development of operations outline, and application of financial concepts.
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3.00 Credits
(Prerequisite: Program admission) Emphasizes the prin ciples and methods of sound leadership and decision making.
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3.00 Credits
(Pre/Corequisite: MSD 161) This course is designed to develop two essential communication skills: speech and technical writing.
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3.00 Credits
{Pre/Corequisite: MSD 161) Provides methods and tech niques of analyzing the dollar of applied (or ignored) qual ity initiatives.
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3.00 Credits
(Pre/Corequisite: MSD 161) Emphasizes skills and compe tencies necessary for successful implementation of the self-directed work team.
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