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Course Criteria
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3.00 Credits
Offered in the U.S. with the option of an international setting, this course includes a comparison of health and human services philosophy, concepts and practices. Policy decisions and politics of health and human services delivery mechanisms are discussed with special emphasis on problem ananlysis and strategies to address issues. [9/3/2003]
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3.00 Credits
Presents a framework for conducting and analyzing health and human services needs within the community. Designing projects, methods of collecting data, matching evaluation plans with community priorities, and writing and evaluating proposals/ reports providing an essential foundation for planning initiatives. [9/3/2003]
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3.00 Credits
Fundamental, marketing concepts are applied to health and human services issues as a means to bring about social change. Attention is given to understanding the needs, wants and perception of the consumer in developing a social marketing plan, implementing it and evaluating its impact. [9/3/2003]
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3.00 Credits
This course provides an overview of fiscal administrative decision-making and financial performance in health and human services organizations. Budget course and structure planning and preparation, revenue forecasting, reporting, controls, cash flow management, grants, endowments, audit and evaluation are emphasized. [9/3/2003]
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3.00 Credits
Risk communications practices and emergency operations planning and theory for health and human services organizations. Includes an overview of existing federal, state and local emergency operations planning and communication processes using case studies and practical exercises. [9/3/2003]
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3.00 Credits
This course examines the differences between accidents and disasters, the response for disasters, those "players" that will become involved in disaster response recovery, the disaster cycle and how we maintain our operations, whether civilian or military, to ensure organization contnuity. A key element in disaster recovery is the concept of isomorphism, where we have the opportunity for one organization to learn from the experiences of another organization and this course seizes the opportunity to fully capture what has been learned dealing with previous events. [9/3/2003]
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3.00 Credits
Ensuring clinical and operational quality is a critical aspect of EMS organizational management. This course will examine specific quality issued attached to the clinical components of EMS, as well as areas of potential operational risk. Methods for effective quality leadership will be discussed: quality benchmarking; information management; techniques for measuring organizational and individual performance outcomes; methods for evaluating new technologies; developing quality imporvement policies; and building a quality improvement culture. [1/26/2004]
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3.00 Credits
Operations management is the direction and control of various process that move inputs into completed goods and services. Organizations administer products or services and determine how they are delivered. Various components of the organization must be coordinated to efficiently provide these services and/or products. Decisions are made every day on inventory, scheduling, and capacity of the operations. Planning, project management, benchmarking, PERT (Program Evaluation and Review Techniques), CPM (Critical Path Method), and decision making are topics included in this course. This course will deal with management of processes and will introduce students to the problems and issues involved with operations management, and it will familiarize students to concepts, language, and tools in both service and production industries. [1/26/2004]
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3.00 Credits
Current workplaces are diverse in various aspects. Most organizations have a mix of workers from different ethnic and cultural backgrounds. For leaders, managers, and supervisors to be effective in their workplace, they must be aware of the diversity issues that impact their organization. This is increasingly important in a global context. Global Citizenship requires awareness of the challenges globalization presents. Special emphasis will be placed upon a study of leadership, ethical worldview, communications, and diverse sub-cultures presented from a global perspective along with political, social, and economic issues. Comparative studies of the different systems will be the focus of the student coursework. The Global Citizenship Seminar will include various international travel designed to enhance the individual's understanding of the international issues that have a direct and indirect effect on current and long-term goals of an organization. [1/26/2004]
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3.00 Credits
This course presents conceptual framework for understanding social problems. It presents administrative and managerial roles and issues concomitant with working in government and not-for- profit organizations, as well as implications for private enterprise. The nature of social problems, and underlying ideologies are developed, using generalist and specific problem perspectives. The nature of managerial roles with a focus on solutions is developed theoretically and practically. [9/1/2004]
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