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Course Criteria
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4.50 Credits
An interactive, introductory course designed for students and business professionals to develop an understanding of group dynamics and decision making as a basis for learning the roles, processes and techniques of group facilitation. The course utilizes role plays, simulations, and case studies.
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4.50 Credits
An introductory interactive and entertaining course designed for students and business professionals to develop the skills required to perform effectively as a mediator. Students will be introduced to different mediation styles such as facilitative, transformative, and evaluative methods. The course utilizes negotiating principles, role plays, videos, and case studies.
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4.50 Credits
This course will explore workplace, interpersonal and team conflict dynamics and methods for effective communication in such conflict situations. Participants will learn communication skills for resolving such conflicts for themselves, between others and within a team or group, and strategies for preventing or defusing rising conflict. Additionally, participants will learn how to integrate conflict resolution into various organizational cultures.
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4.50 Credits
This course will explore the nature of cultural differences in various conflict situations. Through the examination of various cultural perceptions, participants will learn how to apply concepts of cultural fluency in a variety of conflicting cultural scenarios, and employ personal, interpersonal and inter group skills to bridge cultural differences and achieve mutually beneficial outcomes. Students will participate in role plays, videos, and case studies to enhance their understanding of these issues.
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4.50 Credits
This course explores the behavior of mediators, arbitrators and other neutrals to avoid conflicts of interest and perceived partiality. Through case study and role playing the participant will learn appropriate behavior that improves the quality of the process, enhances competency and promotes acceptance of and confidence in ADR processes. Students will be introduced to topics such as how to remain impartial during a mediation, avoiding conflicts of interest, quality of the process, competency, confidentiality and promoting public confidence in the mediation process.
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4.50 Credits
An advanced interactive course designed to deepen students' understanding of the field of Alternative Dispute Resolution, including an in-depth analysis of the primary dispute resolution processes currently in use (mediation, arbitration, facilitation, neutral evaluation, and neutral fact finding for employment complaints). This course will trace the history of ADR in the United States and examine its contemporary usage in the commercial sector. Applications of dispute resolution processes in everyday business situations will be emphasized. This workshop style course will utilize role play exercises, interactive exercises, video demonstrations, and other hands-on techniques to enable students to practice dispute resolution skills and to experience various ADR processes.
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4.50 Credits
An advanced interactive course designed to develop the verbal and analytical skills required by ADR professionals to perform effectively as a negotiator in any conflict situation. In addition, the course will provide an opportunity for the students to identify their strengths as a negotiator and to identify and improve any weaknesses. The course utilizes advanced negotiating principles, sophisticated hands-on simulations, written planning documents, videos, written self critiques and case studies.
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4.50 Credits
An advanced, interactive course designed to develop dispute resolutions and consensus building processes for group settings. The course will teach group facilitation theory, and processes and techniques necessary to effectively perform as a group facilitator. The course utilizes large group simulations and role plays, and case studies.
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4.50 Credits
An advanced interactive course designed to develop the skills required to perform effectively as a mediator. The course teaches the stages of mediation and the necessary skills a mediator must have in order to perform effectively for each stage. The course also covers the various steps required in reaching settlement and drafting settlement agreements. The course utilizes advanced mediating principles, sophisticated hands-on simulations, written planning documents, videos, written self critiques and case studies.
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4.50 Credits
An interactive, course that enables students to participate in sophisticated simulations and mock arbitration both as advocates and arbitrators, prepare opening and closing statements and draft written decisions. Students will be introduced to Arbitration Statues and Commercial Arbitration Rules. The course will also provide students with insight into the Ethical and Professional Standards of Responsibility required of Arbitrators. Areas of focus are labor relations, securities, construction, personal injury, consumer-related disputes and commercial transactions.
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