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Course Criteria
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3.00 Credits
Functioning of teams within the over-all organization. Topics include establishing team objectives, team spirit, major blockages, utilization of problem-solving to increase team effectiveness, role clarification, assertiveness, conflict resolution, leveling, and techniques of team-building.
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3.00 Credits
Supervisory responsibilities in regard to employee career development. Topics include job instruction training (JIT), principles of learning, training methodologies, coaching, counseling, and evaluating employee performance in training situations.
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3.00 Credits
Budgetary planning and executive controls as tools for management. Topics include program budgeting, cost accounting, fiscal management, revenue planning and expense control, line-item and zero-base budgeting, program appraisal and decision-making.
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3.00 Credits
An overview of government budgeting and revenue planning. Topics include concepts of fiscal management, the impact of budget and finance on social goals and expectations, trends in public finance, and preparation of a budget work program with supporting explanations.
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3.00 Credits
Skills for giving effective briefings and oral presentations. Topics include reducing public speaking anxieties, relaxation, identifying audience, gathering facts, organizing material, using visual aids, voice exercises, nonverbal communication, delivery, and audience questions.
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3.00 Credits
Approaches for writing well-organized and suitable reports, memos, and letters. Topics include planning, organizing, and presenting ideas clearly and convincingly; effective writing techniques; review of writing styles; visually attractive layouts; problems of grammar and punctuation; clear and concise writing style; and proofreading and editing.
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3.00 Credits
Application of concepts of communication and interpersonal relations to contacts with the public. Topics include the organization-client relationship; public relations; win-win situations for the organization, employees, and customers; improving individual service and maintaining friendly customer relations; dealing with "problem-type" individuals; winning friends by telephone; contacts in the field; press and community relations.
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3.00 Credits
Strategies for managing stress and preventing job burnout. Topics include identifying stressors in personal and professional areas, self-evaluation, sources of job burnout, practicing relaxation, relation of stress to health, and stress management practices.
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3.00 Credits
Improvement of ability to cope verbally with others. Topics include increasing self-esteem, reducing anxiety, handling conflict; using individual differences, concepts of assertiveness, aggressiveness, and submission; expression of feelings.
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3.00 Credits
Interpersonal skills for communicating effectively. Topics include the process of interpersonal communication; effective listening and responding; self-expression; feedback; non-verbal communication and meanings; barriers and bridges; leveling; Johari window applications; establishing and building rapport.
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