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Course Criteria
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3.00 Credits
Designed as an overview of the wide range of topics that an entry-level user support specialist will be expected to know, this course acquaints students with information resources and technical tools. The course requires the use of software applications and Internet research. Students also interact in team activities. Prerequisites: CIS 1403. 2 lecture hours, 2 lab hours. (3 credit hours/special course fee)
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2.00 Credits
Cisco ? CCNA Semester 2 Routers and Routing Basics is part of the Cisco Networking Academy Program. This course is the second of four courses designed to help prepare the student to take Cisc o? s CCNA certification exam. The curriculum provides instruction in TCP/IP addressing, routers, router configuration, routing and routing protocols, IOS images and network troubleshooting. Prerequisite: CIS 1814. 3 lecture hours, 3 lab hours. (4 credit hours/special course fee)
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3.00 Credits
This is the third of four courses designed to cover objectives for the Cisco Certified Network Associate (CCNA) certification exam. Topics include the advanced IP addressing topics of VLSM and CIDR; advanced routing concepts which include Single Area OSPF and EIGRP; and LAN switching concepts including VLANS, trunking and VTP. Prerequisite: CIS 1824. 3 lecture hours, 2.5 lab hours. (3 credit hours/special course fee)
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3.00 Credits
This course is an introduction to the graphic programs Adobe Illustrator and Adobe Photoshop. Students learn to create images using the various tools and capabilities of these programs. This course also covers image scanning, photographic retouching, printing and fundamental artistic concepts with regard to aesthetics, composition, color theory, and how these two programs interrelate. This class also explores real-life applications for these skills such as Web site design, illustration, graphic design, production layout, photo retouching and freelancing. (3 credit hours/special course fee)
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4.00 Credits
This is the fourth of four courses designed to cover objectives for the Cisco Certified Network Associate (CCNA) certification exam. Topics include WAN design, ISDN, dial-on-demand routing, and dialer profiles, scaling IP addressing using NAT and DHCP, Point-to-Point Protocol, and Frame Relay. Prerequisite: CIS 1833. 4 lecture hours, 2.5 lab hours. (3 credit hour/special course fee)
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3.00 Credits
Fundamentals of help desk applications using one or more currently available help desk applications are taught in this course. The focus is on trouble tickets, work flow, escalation and knowledge base development. 3 lecture hours, 1 lab hour. (3 credit hours/special course fee)
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4.00 Credits
This course provides students who are planning to pursue careers in network administration with a solid foundation in the installation, configuration, administration and support of Microsoft Windows XP network clients in a Microsoft domain network environment. The course covers client installation and configuration, creation and maintenance of users and groups, file and directory services, remote assistance and access and other topics relevant to administration of client computers. This course is intended for students who have some knowledge of network design. Students learn how to set up and support the Windows?XP Professional operating system ? and prepare for the Microsoft?Certified Professional (MCP) exa m ?ith the official Microsoft study guide through a system of lessons and hands-on exercises to gain practical experience installing, configuring and administering Windows XP Professional. As students build these real-world system support skills, they are also preparing for MCP Exam 70-2 70 ? core requirement on the MCSE/MCSA tracks. 3 lecture hours, 2 lab hours. (4 credit hours/special course fee)
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3.00 Credits
This course is designed to prepare students to pass the Microsoft Certified System Administrator (MCSA) and Microsoft Certified System Engineer (MCSE) exam 70-270. This exam is one of the core requirements for MCSA and MCSE professional certifications from Microsoft. The course focuses on exam preparation specific to the testable course materials and exam-taking techniques. (3 credit hours/special course fee)
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3.00 Credits
This course is designed to prepare students to pass the Microsoft Certified System Administrator (MCSA) and Microsoft Certified System Engineer (MCSE) exam 70-270. This exam is one of the core requirements for MCSA and MCSE professional certifications from Microsoft. The course focuses on exam preparation specific to the testable course materials and exam-taking techniques. (3 credit hours/special course fee)
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3.00 Credits
This course is designed to prepare students to pass the Comp TIA A+ Hardware and Software exams. The course focuses on exam preparation specific to the testable course materials and exam-taking techniques. (3 credit hours/special course fee)
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