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    New! Networking/Schmoozing for Success Pre: Co: Are you holding back from networking because you will "feel like you are bothering people" or you are concerned about what to do "if someone doesn't return my call in a week?" Learn and try some simple techniques that will make networking an enjoyable part of your life.
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    MAAO 200: Admin Law & Procedures for Assessment Practices Pre: Co: MAAO Course 200 is a course dealing with the Assessors' administrative responsibilities and Appellate Tax Board procedures. This is an in-depth explanation of the Assessors' everyday involvements. It is a course necessary to the new Assessor and useful to the experienced Assessor as a review. A three-hour exam is given the last night of class.
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    HVAC - Heating and Cooling Service Program Pre: Co: HVAC-Heating & Cooling Service Program & EPA Certification Preparation. The course is designed to provide the fundamentals and intermediary facets of the heating and cooling industry The course is structured to allow an individual currently in the field to expand their experience and knowledge, and also for an individual who has no experience, yet would like to enter this growing field. There will be two meetings per week one on heating, the other on cooling. The heating class will provide in depth coverage of proper piping, sizing, pressure combustion and make up air, along with comprehensive review and understanding of heating controls, electricity and the proper adjustment to be made. The cooling class will provide in depth coverage of the refrigeration cycle, proper and safe Freon handling methods, comprehensive coverage of cooling controls and electricity. Textbook required, available at the Danvers campus bookstore.
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    Attracting Perfect Customers Pre: Co: What is a perfect customer? When we become clear about our business mission and what we want, the power of attraction increases. In this interactive workshop you will learn practical applications and a planning process to attract the customers who need your business (based in part on the work of Hall and Brogniez).
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    Fear of Public Speaking Pre: Co: Does the thought of having to give a speech before a group fill you with terror? Teachers, salespeople, clergy, and politicians are just a few of the many who harbor this fear. Speaking in public isn't limited to giving speeches. During special occasions in our lives, such as weddings, testimonials or eulogies, are asked to share our feelings. Learn to enjoy public speaking.
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    Fiction Writing Workshop Pre: Co: An intensive three-hour workshop guaranteed to improve your writing. Taught by the author of The Revision Process.
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    Achieving Success with Difficult People Pre: Co: Do you know people whose behavior makes completing even the simplest task difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors, or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity. Requirements: Internet access, e-mail, Netscape or Internet Explorer Web browser.
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    Fast Track Fund Raising Pre: Co: Learn how to develop a plan involving staff, board and volunteers to acquire new and larger gifts from individuals and businesses. Discover valuable tips for talking to donors; training others to raise funds by phone, mail and in-person; and developing fool-proof solicitation packages. Increase your effectiveness, trim your workload, and raise more money than you ever imagined! Requirements: Internet access, e-mail, and Netscape or Internet Explorer Web browser.
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    Marketing Your Business or Organization on the Internet Pre: Co: Are you confused about the Internet and wondering if it might benefit your business or organization? Perhaps you're looking for ways to better draw people to your Web site? This course will look at how businesses and organizations are successfully using the Internet. Develop and implement a web strategy or Internet marketing plan. Ideally, much of this planning should take place before you begin to build your Web site, but the course can also help if your Web site is not performing as well as you think it could. Requirements: Internet access, e-mail, Netscape or Internet Explorer Web browser. Completion of "Intro to the Internet" or six months of experience using the Web, completion of "Creating Web Pages" or equivalent experience is recommended, but not required.
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    Time Management - Manage Time, Don't Let It Manage You Pre: Co: Time is our most precious commodity. There never seems to be enough time to get everything done. Learn your priorities and how to manage interruptions and distractions. You will learn to manage incentives, rewards, and be provided with some simple techniques for managing time effectively. Modify your management techniques as your life changes.
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