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CSN 109: Market/Promote Product
0.00 Credits
North Shore Community College
Marketing Your Product, Tradeshows, Product Advertising & Sales Representation Co: Elect: Learn winning strategies for trade show marketing, both wholesale and retail, and how to achieve your goals in building a profitable product business. You will discover promotional avenues and skills to develop and implement, effective direct mail marketing. Receive tips on sales representation, budgets, choosing the right shows and booth, design. Learn techniques to help maximize your decision making capabilities and find answers to your business challenges with primary business research.
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CSN 109 - Market/Promote Product
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CSN 110: Strategic Sales/Art Of Selling
0.00 Credits
North Shore Community College
Strategic Sales & The Art of Selling Selling is a skill, an art and a process. Like any skill or art it must be practiced to be most effective. Under- standing and practicing the sales process and selling as a refined art form are the keys to success. This applies if you are starting a business or taking your business to the next level. The course is designed to interactively help you accomplish your goals through improved sales techniques.
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CSN 110 - Strategic Sales/Art Of Selling
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CSN 111: Customer Service
0.00 Credits
North Shore Community College
Customer Service This course provides an introduction to customer service skills for entry level, front line, sales, marketing and service jobs. It's purpose is to raise resource for delivering service jobs. It's purpose is to raise awareness, prompt thinking, offer suggestions and provide a valuable resource for delivering service excellence. Text required.
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CSN 111 - Customer Service
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CSN 112: Human Relations In Organizatio
0.00 Credits
North Shore Community College
Human Relations in Organizations This course provides a skill building approach to explaining how various topics such as diversity, participation management teams, globalization, ethics and TOM affect behavior, human relations and performance. Textbook required.
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CSN 112 - Human Relations In Organizatio
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CSN 113: Attracting Customers
0.00 Credits
North Shore Community College
Attracting Customers Think about how your are going to lure customers away from your competition. Whether it be an edge of location, price, flexibility, image, extra service, customer policies or promotions and specialty advertising, this course will cover it. When a woman goes shopping, she goes to a place that is pleasant and makes her feel good about herself. When a man buys a car, much of what he buys is not really the engine and frame, but the eye appeal and image the car appeal and image the car gives him. All of these issues and questions will be discuseed and answered in this course.
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CSN 115: Overview/Total Quality Process
0.00 Credits
North Shore Community College
Overview Of The Total Quality Improvement Process Enables participants to gain an understanding of the principles of the Total Quality Improvement process and the application to each person's workplace. Included is an overview of key paradigm shifts of the 90's and an overview of various tools and techniques for continual improvemnet.
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CSN 116: I-Customer Focused Teamwork
0.00 Credits
North Shore Community College
Deals with how to be customer focused and build strong, effective teams to assure customer needs are met through seamless execution internally.
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CSN 117: Ii-Customer Focused Teamwork
0.00 Credits
North Shore Community College
deals with three key team skills for success: How to listen How to make effective decisions; How to resolve conflict.
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CSN 117 - Ii-Customer Focused Teamwork
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CSN 118: Team Leadership & Conflict
0.00 Credits
North Shore Community College
Team Leadership and Conflict Resolution Most employee teams fail because of the lack of effective leadership and a successful conflict resolution process. This workshop is for all members of teams. It provides the participants with the skills necessary to develop the leader within and the specific techniques of how to keep your cool, stand your ground, defuse anger and reach positive solutions during conflict.
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CSN 119: I-Team Problem Solving/Tools
0.00 Credits
North Shore Community College
Team Problem Solving and Team Tools 1 This workshop will enable employees and employee teams to define opportunities and implement solutions for improvement. The principles and the structured steps to problem solving are covered. Hands on experience is gained using problem solving tools.
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CSN 119 - I-Team Problem Solving/Tools
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