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Course Criteria
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6.00 Credits
Provides instruction in the setup and use of the milling machine. Topics include milling machines, millingmachine calculations, millingmachine setup, millingmachine operations, and safety. Prerequisite: MCH 101
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6.00 Credits
Provides further instruction for students to develop skills in the use of milling machines. Topics include vertical and horizontal mill calculations, vertical and horizontal mill setup, vertical and horizontal mill operations, and safety. Prerequisite: MCH 115
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6.00 Credits
Provides an opportunity to perform creative and critical thinking skills needed to fabricate, modify, and maintain complex machine assemblies. Emphasis is placed on bench work, lathe, mill, and grinder operations tool selection and sequencing fabrication operations. Topics include job planning, preparation for machining operations, and machining operations. Prerequisites: MCH 110, MCH 112, MCH 116
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2.00 Credits
Introduces students to the services industry. Topics include an introduction to the service industry business environment, an introduction to lifelong learning, work ethics and positive behaviors required for exceptional customer service, an introduction to customer relations, working together successfully on teams, and basic business principles. Prerequisites: ENG, RDG, and MAT 097, or entrance scores in accordance with TCSGadmissionscore levels
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3.00 Credits
Provides students with skills necessary to communicate with customers and successfully manage that relationship in both telephone and facetoface situations. Topics include skills to effectively communicate with customers, developing rapport with customers, problemsolving in customer service, telephone skills, sales skills in the service environment, managing the difficult customer, and managing the multicultural customer. ComputerBased Training (CBT) is used to allow students to practice skills using simulated business situations. Prerequisite/Corequisite: MKT 161
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3.00 Credits
Provides students with the fundamentals of computer skills used in a customer service environment. Topics include introduction to computer technology, introduction to the Windows environment, introduction to word processing, introduction to spreadsheets, introduction to databases, introduction to Email, Ecommerce, and business terminology. Prerequisite: MKT 162
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3.00 Credits
Provides students with the fundamentals of basic business skills used in the customer service environment. Topics include introduction to business correspondence, basic business calculations, change management, managing multiple tasks and priorities, and tools for team problemsolving and service improvement. Prerequisite: MKT 163
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1.00 Credits
Provides students with skills that will allow them to present a positive image to both coworkers and customers. Topics include personal wellness and stress management, positive image, and job interview skills. Prerequisite: MKT 164
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5.00 Credits
Develops skills and behaviors necessary for successful supervision of people and job responsibilities. Emphasis will be placed on, real life concepts, personal skill development, applied knowledge and managing human resources. Course content is intended to help managers and supervisors deal with a dramatically changing workplace being affected by technology changes, a more competitive and global market place, corporate restructuring and the changing nature of work and the workforce. Topics include Understanding the Manager's Job and Work Environment, Building an Effective Organizational Culture, Leading, Directing, and the Application of Authority, Planning, DecisionMaking, and ProblemSolving, Human Resource Management, Administrative Management, Organizing, and Controlling. Prerequisite: Provisional admission
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5.00 Credits
Provides a general knowledge of the human relations aspects of the seniorsubordinate workplace environment. Topics include employee relations principles, problemsolving and decisionmaking, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict. Prerequisite: Provisional admission
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