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CNP 6323: Fund Skills of Communicating
0.00 Credits
Valencia College
This basic module describes the dynamics of effective communications. It shows active listening techniques, how to recognize nonverbal cues, how to probe for clarification, and how to confirm another person's understanding of the issues. Assuring that people understand each other is the fundamental challenge in organizations today. This module meets that challenge. ONLINE COURSE
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CNP 6324: Using Positive Discipline
0.00 Credits
Valencia College
This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will learn how to change unacceptable team member behavior without causing bruised and resentful egos. ONLINE COURSE
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CNP 6325: Delegating Effectively
0.00 Credits
Valencia College
This module gives valuable insights into and practice of the "Three W's" of effective delegation: When should team leaders delegate? Whom should they delegate to? and What explanation should they give to team members? This module also teaches how to use delegation as a motivational tool. ONLINE COURSE
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CNP 6326: Coach for Improved Performance
0.00 Credits
Valencia College
Once a team member's performance has been assessed, the team leader identifies specific areas that need improvement. This module teaches the participant how to demonstrate the needed skills to the team member and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved. ONLINE COURSE
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CNP 6326 - Coach for Improved Performance
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CNP 6327: Dealing with Conflicts
0.00 Credits
Valencia College
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module teaches managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it's too late. ONLINE COURSE
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CNP 6328: Dealing with Complaints
0.00 Credits
Valencia College
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. Though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module teaches how to resolve simple complaints and identify the "hidden agendas" that so often underlie chronic grievances. ONLINE COURSE
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CNP 6329: Assigning Tasks Effectively
0.00 Credits
Valencia College
This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It teaches them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members. ONLINE COURSE
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CNP 6330: Preparing for Change
0.00 Credits
Valencia College
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module teaches managers and team leaders how to introduce change without inducing defensive reactions. ONLINE COURSE
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CNP 6331: Develop Performance Standards
0.00 Credits
Valencia College
Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module teaches how to establish specific, measurable, attainable, result-oriented and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards. ONLINE COURSE
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CNP 6332: Deliver Customer Focused Serv
0.00 Credits
Valencia College
An interactive online skill builder for customer service professionals, Delivering Customer Focused Service, gives you a chance to analyze the skills and strategies you use every day in your job, to identify the techniques that you do very well, and to develop ways for you to do your job better. During this training, you will learn guidelines for delivering customer focused service including understanding your role as a professional, the essential skills of communication-listening, questioning, verifying, explaining, and a four-step customer service model. ONLINE COURSE
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