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Course Criteria
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Learn the proper telephone techniques, customer service skills, listening skills, and effective communication of telephone messages. Also learn the efficient use of the telephone and the reliable recording and delivery of telephone messages. SELF-PACED COURSE
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Learn all about this relational database program, including designing and creating a database, working with tables, working with data, editing the design of a table, creating simple forms, working with queries, more advanced forms, creating and editing reports, and creating simple macros. SELF-PACED COURSE
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Learn how to get started with Excel, worksheet basics, creating and printing a worksheet, formatting and editing the worksheet, timesaving features, automating tasks, inserting pictures and objects, working with charts, using the database features, and more. SELF-PACED COURSE
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Learn the powerful features of this presentation graphics program including creating a new presentation, enhancing and modifying a presentation, printing a presentation, working with graphics, graphs, applying templates to a presentation, slides, wizards, and slide shows. SELF-PACED COURSE
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For Office 2000. Provides users with a thorough understanding of Word, Excel, PowerPoint, and Access programs in the suite, as well as integrating applications among these programs. SELF-PACED COURSE
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Learn and master interviewing skills that will lead to sound hiring decisions. Learn to assess strengths and weaknesses and prepare an effective interviewing action plan. Also covers basic concepts of affirmative action and EEO. SELF-PACED COURSE
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This course teaches the most commonly used medical reports in a healthcare facility: history and physical report, request for consultation, radiology report, discharge summary, operative report, pathology report, death summary, and autopsy report. Student transcribes tapes and learns medical terminology, formats for transcribing reports, specialized rules of grammar, and punctuation unique to dictated medical records. SELF-PACED COURSE
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Learn the basics of win-win negotiations. Save money, time, and achieve satisfaction by learning to negotiate profitably. Six basic steps in negotiating and eight critical mistakes to avoid are carefully explained. SELF-PACED COURSE
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Learn why customer satisfaction is important to you and your organization. SELF-PACED COURSE
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Learn the basic concepts of accounting and accounting reports. Designed for the nonfinancial manager to understand the basics of financial statements, the accounting process, financial reporting and analysis, cost and cost behavior, budgets and budgeting, cash management, inventory management, and short-term and long-term decisions. SELF-PACED COURSE
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