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Course Criteria
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1.00 Credits
1 credits This course is designed to assist those who deal with clients either face-to-face or on the telephone through electronic media. Students will improve their interpersonal communication skills to increase their productivity and the quality of service rendered. The course will focus on the aspects of dealing with customer complaints, serving difficult customers, meeting the individual needs of each customer, examine the role of customer service as a competitive business strategy, explore the role of communication in building customer relationships, and be introduced to techniques for dealing with difficult customer situations including challenges that can be produced by generational, linguistic and cultural diversity. 16 contact hours.
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1.00 Credits
1 credits This course is designed for individuals who direct the work of others or who lead through collaboration, influence, or example. Students will learn to use verbal and nonverbal communication techniques, develop active listening skills, determine how a leader's communication behavior impacts others, and use the communication/leadership connection to build rapport and supportive relationships, and to increase productivity and motivation. 16 contact hours.
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1.00 Credits
1 credits Prerequisite: MNA 1751 or program director approval. This course is designed to develop increased proficiency with the skills and behaviors necessary to delivery quality customer service in even the most difficult situations. Participants will explore and classify levels of customer service, learn the value of consistently exceeding customer expectations, recognize different communication styles customers may have, practice techniques for handling objections and asking for feedback, reinforce active listening skills, use probing questions to identify additional service opportunities. Participants will also be introduced to basic phone selling skills. 16 contact hours.
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1.00 Credits
1 credits Prerequisite: REA 0001. This course provides practical guidance for supervisors who have not had formal supervisor training, as well as new supervisors making the transition from a task orientation to a people orientation. Topics include the technical side of supervision: planning, organizing and, delegating; and the human side of supervision: interpersonal skills, communicating and motivating. 16 contact hours.
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1.00 Credits
1 credits This course is designed to assist students with selecting the right person for each job and avoiding the legal problems associated with the interviewing and hiring process. Students will learn proven techniques for gaining maximum information in the interview process and for evaluating information before making a hiring decision. 16 contact hours.
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1.00 Credits
1 credits This course focuses on practical application of communication skills. Topics include communication styles, listening and feedback, and interpersonal skills. 16 contact hours.
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1.00 Credits
1 credits This course is designed to increase the student's effectiveness in communicating to both large and small groups. Topics include the planning, preparation and delivery of business presentations. 16 contact hours.
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1.00 Credits
1 credits This course presents techniques to most efficiently use time in personal and business life. Topics include how to gain control of time, how to deal with crises and interruptions, how to identify time wasters, and how to set priorities. 16 contact hours.
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1.00 Credits
1 credits This course is designed to provide students with strategies and tools to lead and/or contribute to productive problem solving discussions in workplace settings. The student will learn to define the problem, assess the context of the problem, determine an effective solution, and implement that solution. 16 contact hours.
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3.00 Credits
3 credits Prerequisite: MAT 1033 or appropriate score on the Mathematics placement test. This course will emphasize Euclidean geometry and its relationship to logic, trigonometry and coordinate geometry. The problems, proofs, constructions and graphs involve line segments, angles, triangles and other polygons, parallel and perpendicular lines, slopes of lines, circles and similarity. Trigonometry is presented in terms of right triangle relationships; logic is the basis for deductive reasoning in proofs of theorems; and lines and other geometric figures are graphed in the rectangular coordinate system. 47 contact hours.
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