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Course Criteria
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3.00 Credits
Introduces the basic operations of the telephone network, DSL technology, today's computer system hardware and software, and the Internet. Describes the procedures of installing twisted-pair inside wiring and connecting the premises to the phone network. Examines techniques on the proper use and maintenance of the tools necessary for installation and examines the step-by-step process of installing internal and external DSL modems. Provides practical techniques for applying customer service skills and instructing new customers how to get the most from their DSL service and the Internet. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Introduces telecommunications technology and terminology and develops a broad knowledge base for a career in the telecom industry. Requires no prior technical background or experience in the field. Enables a student to gain a comprehensive understanding of telecommunications technologies and their applications and implications for business. Combines computer, electrical engineering and business aspects of telecommunications, providing a thorough, up-todate presentation of the latest technologies as well as practical industry applications. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Provides a thorough grounding in the fundamental concepts of broadband technology. Includes an overview of the underlying technologies of the entire broadband network from signal source to the customer premises. Focuses on a review of digital video, telephony, and high-speed data services. Addresses safety and regulatory issues. COREQUISITE: Employment in the Broadband Industry This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Teaches students to diagnose and resolve technical problems for customers over the phone. Provides a thorough understanding of the drop system, interconnection between devices, and other problems faced by broadband customers. Trains customer service representatives to distinguish problems that can be solved over the phone and not require a technician to be dispatched. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Focuses on making the transition from analog to digital services troubleshooting. The course teaches how digital signals are transported, explains the use of test equipment used to test digital signals in the cable plant and teaches Specific techniques for troubleshooting digital video, telephony and cable modem services. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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2.00 Credits
Focuses on high-speed data services, equipment, operations and troubleshooting. Covers cable modems, and personal computer hardware and software used in high-speed data services. Provides an understanding of data networking, the Internet and how cable modems interface with it, TCP/ IP and the open system interconnection model, cable modem termination systems, and the return paths effect on high speed data service. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Covers cable modems, computer systems, and troubleshooting of personal computers. Emphasizes the boot process, software, the system board, memory management, floppy and hard drives, input/output devices, return path fundamentals, and data communications. Explores and compares the technology related to wide area networks and broadband access including packet switching, frame relay, SMDS, ISDN, SONET and ATM. PREREQUISITE: CTC 125 High Speed Data Customer Service. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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2.00 Credits
Fiber Installation and Activation provides the student with current information on the development of fiber in optical broadband networks. The student will learn the basics of light transmission through optical fibers, how fibers are combined into optical cables and how fiber networks are designed and constructed. Network architecture, topology and design will be covered. Training will also prepare the student to splice fibers using mechanical and fusion methods. The course teaches the topics required to provide the student with the ability to install and activate fiber optic networks. It assumes previous knowledge and experience in RF Broadband Technology. COREQUISITE: Employment in the Broadband Industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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2.00 Credits
Provides the student with an understanding of the application of fiber optic theory on the job. The course concentrates on the test equipment and procedures necessary to perform test and turn-up for new Fiber Optic links, troubleshoot service outages, and restoring fiber optic links to their original standards. The course also describes the process of Fiber Optic restoration planning and implementing preventive maintenance regimens in an HFC network. COREQUISITE: Employment in the Broadband industry. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303-797-5989.
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3.00 Credits
Provides the student with an overview of network systems. Focuses on the architecture of each network, transmission modes, functions, uses, protocols and advantages of each. Addresses synchronous as well as asynchronous data systems.
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