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AIR 103: Basic Reservations Procedures
3.00 Credits
Rio Salado College
Basic orientation to Reservation/Sales training. Includes product knowledge, computer system, seat assignment, and baggage restriction information. Emphasis on transit item classifications, automated check-in and passenger acceptance procedures. Prerequisites: None.
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AIR 104: Reservations/Sales Training II
3.00 Credits
Rio Salado College
Concepts and techniques of specialty faring, special sales tools, miscellaneous functions, and the Passenger Name Record. Prerequisites: AIR102.
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AIR 104 - Reservations/Sales Training II
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AIR 105: Automated Ticketing
3.00 Credits
Rio Salado College
Introduction to automated ticketing procedures. Payment procedures also included. Overview of baggage processes and checking in passengers. Prerequisites: AIR104.
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AIR 105 - Automated Ticketing
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AIR 106: Reservations/Sales Training III
3.00 Credits
Rio Salado College
Expands on concepts and techniques of reservations/sales. Includes expanded miscellaneous functions and introduces advanced seat assignments, vacation packages, and ticketing. Prerequisites: AIR104.
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AIR 106 - Reservations/Sales Training III
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AIR 107: Reservations and Sales Customer Service
3.00 Credits
Rio Salado College
Customer service and communication skills for airline booking agents. Includes selling, listening, and appropriate language usage. Covers emergency communication procedures and retention skills. Prerequisites: None.
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AIR 107 - Reservations and Sales Customer Service
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AIR 110: Advanced Reservations/ Sales Training
2.00 Credits
Rio Salado College
Emphasis on attending to passenger needs by answering "live" phone calls in a laboratory setting. Includes sales,mandatory parts of a call, phone etiquette, and information retrieval. Prerequisites: AIR102.
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AIR 110 - Advanced Reservations/ Sales Training
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AIR 112: Airline Ticketing Procedures
3.00 Credits
Rio Salado College
Overview of ticketing procedures. Fares, payment options, passenger name record, and sales covered. Automated and basic ticketing as well as hazardous material transport restrictions emphasized. Prerequisites: AIR103.
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AIR 112 - Airline Ticketing Procedures
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AIR 116: Airline Gate Procedures
3.00 Credits
Rio Salado College
Airline gate service operation information. Opening a flight, assigning and changing seats, processing standbys, and closing a flight emphasized. Processing oversold flights and irregular operations also covered. Prerequisites: AIR103.
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AIR 118: Emergency Medical Procedures
2.00 Credits
Rio Salado College
Overview of emergency medical procedures. Includes basic first aid, advanced first aid, choking victim procedure, and cardiopulmonary resuscitation. Prerequisites: None.
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AIR 119: Baggage Service/ WorldTracer System
2.00 Credits
Rio Salado College
Overview of WorldTracer baggage system. Emphasis on customer service, the role and responsibility of the baggage service agent. Prerequisites: None.
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AIR 119 - Baggage Service/ WorldTracer System
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