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CSR 191: Call Center Sales Training
2.00 Credits
Rio Salado College
Call center sales training including anatomy of a call, factfinding, account profiling and quoting. Covers prospecting and overcoming customer objections. Also includes software application and licensing regulations. Prerequisites: None.
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CSR 191 - Call Center Sales Training
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CSR 192: Automated Ordering System
2.00 Credits
Rio Salado College
Overview of an automated ordering system including function keys and screen usage. Covers pool accounts, search procedures and order entry as well as quote procedure, open orders and quote management. Prerequisites: None.
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CSR 192 - Automated Ordering System
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CSR 193: Call Center Sales Techniques
2.00 Credits
Rio Salado College
Practical application of sales training techniques. Includes customer calls, account profiling and competing quotes. Also covers use of an automated ordering system and company web page to provide effective customer service. Prerequisites: None.
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CSR 193 - Call Center Sales Techniques
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CSR 194: Computer Sales Hardware Determination
3.00 Credits
Rio Salado College
Overview of hardware function and specifications for computer sales industry. Includes motherboards, memory and modems as well as drivers, monitors and printers. Also covers determining customer needs in all hardware areas. Prerequisites: None.
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CSR 194 - Computer Sales Hardware Determination
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CSR 196: Account Collection Practices
3.00 Credits
Rio Salado College
Telephone service account collection provisions. Emphasis on collection issue resolution, payment processing procedures, and fund transfer performance. Covers referral procedures, reference usage, and written notification provisions. Includes workstation customization parameters and customer service representative observation and performance. Prerequisites: None.
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CSR 196 - Account Collection Practices
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CSR 197: Account Collection Initiation
3.00 Credits
Rio Salado College
Preparation for collection on telephone service accounts. Emphasis on collections workstation and software usage, account typology and account information location. Covers account notation, payment option, and account security information. Includes collections representative observation and call opening strategies. Prerequisites: None.
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CSR 197 - Account Collection Initiation
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CSR 198: Account Collection Customer Service
3.00 Credits
Rio Salado College
Emphasis on customer interaction strategies. Covers customer information capture and database system operation procedures. Includes call routing procedures, customer typology principles, and objection nullification strategies. Prerequisites: None.
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CSR 198 - Account Collection Customer Service
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CSR 208: Automobile Policy Provision
2.00 Credits
Rio Salado College
Automobile insurance representative policy provision considerations. Emphasis upon providing automobile insurance association member service. Covers driver history report review, underwriting mistake correction, and office calendar software usage. Also includes customer service performance report review and documentation, in-person resource utilization, industry goal relation, and member need resolution procedures. Prerequisites: None.
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CSR 208 - Automobile Policy Provision
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CSR 211: Customer Service for Military Auto Insurance
2.00 Credits
Rio Salado College
Overview of providing customer service in the insurance industry to military personnel. Identification of military customer needs emphasized. Coverage of computer systems included. Prerequisite: None.
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CSR 211 - Customer Service for Military Auto Insurance
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CSR 215: Digital Telephone Customer Service
1.00 Credits
Rio Salado College
Digital telephone customer service provisions. Emphasis on the establishment and alteration of digital phone service. Covers phone number assignation, ancillary service provision, and public directory phone number listing information. Prerequisites: None.
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CSR 215 - Digital Telephone Customer Service
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