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CSR 167: Prescription and Order Entry I
3.00 Credits
Rio Salado College
Basic prescription and order entry. Covers patient information, codes, procedures, healthcare plans and registration procedures as well as terminology and exceptions. Prerequisites: None.
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CSR 167 - Prescription and Order Entry I
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CSR 168: Prescription and Order Entry II
2.00 Credits
Rio Salado College
Laboratory for basic prescription and order entry. Prerequisites: CSR167.
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CSR 168 - Prescription and Order Entry II
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CSR 180: Insurance Regulations
3.00 Credits
Rio Salado College
Overview of regulations for the insurance industry. Covers property and casualty, dwelling and homeowner's in addition to commercial general liability and personal auto. Also includes Arizona State Statutes. Prerequisites: None.
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CSR 180 - Insurance Regulations
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CSR 181: Insurance Rates and Coverage
3.00 Credits
Rio Salado College
Procedures for determining rates and coverage. Includes rating factors and markets as well as violation chargeability and liability. Also covers system screens and underwriting. Prerequisites: None.
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CSR 181 - Insurance Rates and Coverage
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CSR 182: Insurance Application Processing and Rewrites
3.00 Credits
Rio Salado College
System training for application completion procedures and ProRater navigation. Also covers the rewrite process and special lines coverage and quotes. Includes Internet access and usage. Prerequisites: None.
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CSR 182 - Insurance Application Processing and Rewrites
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CSR 185: Insurance Industry Direct Sales I
3.00 Credits
Rio Salado College
Overview of direct sales basics. Covers the sales and mainframe systems in addition to effective communication and sales techniques. Also includes procedures for closing the sale. Prerequisites: None.
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CSR 185 - Insurance Industry Direct Sales I
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CSR 186: Insurance Industry Direct Sales II
2.00 Credits
Rio Salado College
Practical application of direct sales basics. Covers sales and mainframe systems in addition to effective communications techniques. Also includes procedures for closing the sale. Prerequisites: CSR185.
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CSR 186 - Insurance Industry Direct Sales II
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CSR 187: Introduction to Internet Pharmacy Customer Service
2.00 Credits
Rio Salado College
Overview of the online pharmacy web site. Examines the functions, usage, and guidelines for each online service. Covers troubleshooting steps for the online photo center. Prerequisites: None.
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CSR 187 - Introduction to Internet Pharmacy Customer Service
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CSR 188: Internet Pharmacy Customer Service
3.00 Credits
Rio Salado College
Customer service knowledge for internet pharmacy representatives. Covers privacy regulations and disclosure rules. Steps to fulfill common customer requests and to solve ordering issues. Prerequisites: None.
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CSR 188 - Internet Pharmacy Customer Service
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CSR 189: Customer Service Systems for Internet Pharmacy
3.00 Credits
Rio Salado College
Computerized systems used by internet pharmacy customer service representatives. Accessing customer accounts, searching for information, and communicating with pharmacists. Prerequisites: None.
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CSR 189 - Customer Service Systems for Internet Pharmacy
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