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CSR 145: Prescription Prior Authorization I
3.00 Credits
Rio Salado College
Prescription prior authorization procedures for federal employees. Covers eligibility as well as claims process and claims adjudication. Computerized databases and automated phone systems emphasized. Prerequisites: None.
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CSR 146: Prescription Prior Authorization II
3.00 Credits
Rio Salado College
Advanced prescription prior authorization procedures for federal employees. Usage of various computerized databases emphasized. Includes drug benefit management, drug limitation guidelines, standard allowance fill quantity, and prior authorization fill quantity. Approved and denied authorizations also covered. Prerequisites: CSR145.
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CSR 146 - Prescription Prior Authorization II
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CSR 150: Vehicle Loan Industry Principles
2.00 Credits
Rio Salado College
Introduction to vehicle loan industry customer service and processing practices. Covers fundamental loan processing information, workstation and software usage, and account change and documentation procedures. Also includes payment option, late charge, waiver, and deferment processing information. Prerequisites: None.
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CSR 151: Vehicle Loan Industry Procedures
2.00 Credits
Rio Salado College
Vehicle loan industry processing procedures. Covers loan processing and documentation practices. Also includes collection processing exceptions, customer bankruptcy procedures, and software usage during customer service. Prerequisites: None.
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CSR 151 - Vehicle Loan Industry Procedures
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CSR 152: Vehicle Loan Industry Customer Service I
3.00 Credits
Rio Salado College
Vehicle loan industry customer service provision and practices. Covers customer service, routing, and account documentation practices. Also includes communicative strategy usage, repossession and seizure issues, payment deferment and military personnel loan processing. Prerequisites: None.
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CSR 152 - Vehicle Loan Industry Customer Service I
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CSR 153: Vehicle Loan Industry Customer Service II
1.00 Credits
Rio Salado College
Communication skills for vehicle loan industry customer service representatives. Examines listening and negotiation strategies, as well as telephone etiquette. Prerequisites: CSR152.
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CSR 153 - Vehicle Loan Industry Customer Service II
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CSR 159: Motor Vehicle Fraudulent Documents
1.00 Credits
Rio Salado College
Policies and procedures for the identification of Motor Vehicle Department fraudulent documents. Includes examination of paper and plastic/laminated documents as well as identification of counterfeits and alterations. Also covers interviewing techniques and procedures for handling fraud situations. Prerequisites: None.
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CSR 159 - Motor Vehicle Fraudulent Documents
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CSR 164: Prescription Customer Service Skills
2.00 Credits
Rio Salado College
Mail order prescription customer service skills. Includes basic computer overview and computer use. Third party coverage, terms, patient registration and payment procedures covered. Prerequisites: None.
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CSR 164 - Prescription Customer Service Skills
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CSR 165: Mail-Order Prescriptions I
3.00 Credits
Rio Salado College
Basic mail-order prescription information. Covers drug classifications, substitutions and pay codes as well as doctor and patient directions. Prerequisites: None.
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CSR 166: Mail- Order Prescriptions II
2.00 Credits
Rio Salado College
Laboratory for handling mail order prescriptions. Patient registration, customer inquiries, telephone techniques and account receivable procedures covered. Use of computer emphasized. Prerequisites: CSR165.
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CSR 166 - Mail- Order Prescriptions II
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