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CSR 124: Motor Vehicle Title Exchange
1.00 Credits
Rio Salado College
Vehicle titling considerations. Emphasis on title exchange procedures. Covers mobile home and travel trailer titling operations, damaged vehicle title issues, and special title concerns. Includes title lien identification. Prerequisites: None.
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CSR 124 - Motor Vehicle Title Exchange
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CSR 127: Advocate- Driven Medication Procedures I
2.00 Credits
Rio Salado College
Procedures for advocate-driven medication customer service representatives. Covers patient advocate criteria and responsibilities. Eligibility requirements, enrollment procedures, and Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance standards included. Prerequisite: None.
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CSR 127 - Advocate- Driven Medication Procedures I
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CSR 128: Advocate- Driven Medication Procedures II
2.00 Credits
Rio Salado College
Further examination of procedures for advocate-driven medication customer service representatives. Medication authorizations and changes as well as medical insurance, claims, and customer correspondence covered. Prerequisites: CSR127.
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CSR 128 - Advocate- Driven Medication Procedures II
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CSR 129: Advocate- Driven Medication Procedures Lab
1.00 Credits
Rio Salado College
Laboratory for advocate-driven medication customer service representatives. Computerized database usage emphasized. Patient eligibility, accounts, correspondence and claims included. Prerequisites: CSR128.
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CSR 129 - Advocate- Driven Medication Procedures Lab
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CSR 136: Pharmacy Benefit Member Service
3.00 Credits
Rio Salado College
Pharmacy benefit member service operations. Emphasis on providing benefit to plan explanations to plan members. Covers co-payment and plan exception information. Includes generic and name brand plan coverage and substitution explanation information. Prerequisite: None.
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CSR 136 - Pharmacy Benefit Member Service
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CSR 137: Pharmacy Benefit Database Management
3.00 Credits
Rio Salado College
Pharmacy benefits management company database operations. Emphasis on data location, information documentation, and information security. Covers customer service and information retention strategies as well as printed pharmacy benefit policy provision procedures. Prerequisite: None.
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CSR 137 - Pharmacy Benefit Database Management
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CSR 138: Pharmacy Benefit Service Provision
3.00 Credits
Rio Salado College
Pharmacy benefits management company plan member service provision concerns. Emphasis on ensuring accurate mail order pharmacy service. Covers drug inquiry and identification operations, network participant pharmacy location, and plan benefit explication issues. Prerequisite: None.
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CSR 138 - Pharmacy Benefit Service Provision
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CSR 139: Pharmacy Benefit Operations
3.00 Credits
Rio Salado College
Pharmacy benefit management company member service operations. Emphasis on claim analysis and research, plan exception processing, and customer service strategies. Covers call referral stipulations, file documentation, and call center phone system usage. Prerequisite: None.
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CSR 139 - Pharmacy Benefit Operations
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CSR 141: Medicare Pharmacy Assistance
2.00 Credits
Rio Salado College
Practical application of credit services procedures. Includes computer, phone and Voice Recognition Unit (VRU) procedures and screens as well as demonstration of effective customer service techniques. Covers procedures for account ownership, verification, and advertising as well as disputes, deferred purchases and transfers. Prerequisites: None.
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CSR 141 - Medicare Pharmacy Assistance
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CSR 143: Patient Prescription Adherence Procedures
2.00 Credits
Rio Salado College
Overview of patient prescription adherence program procedures for patient support representative. Includes program benefits, eligibility requirements, enrollment procedures, and waiver process. Computerized database usage emphasized. Prerequisites: None.
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CSR 143 - Patient Prescription Adherence Procedures
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