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CSR 111: Motor Vehicle Customer Service
3.00 Credits
Rio Salado College
State motor vehicle division record and duplicate credential issuance operations. Emphasis on the replacement and renewal of customer and vehicle records and credentials. Covers workstation operation procedures, license application information review, and database navigation. Prerequisites: None.
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CSR 112: Motor Vehicle Records Administration
3.00 Credits
Rio Salado College
State motor vehicle division record administration procedures. Emphasis upon original credential issuance, accurate customer record creation, and credential eligibility stipulations. Covers information verification procedures, testing procedures, and license typology considerations. Includes summary suspension/revocation procedures as well as sex offender credential concerns. Prerequisites: None.
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CSR 113: Motor Vehicle Title and Registration Administration
2.00 Credits
Rio Salado College
Motor vehicle division title and registration record administration procedures. Emphasis on title lien documentation, vehicle inspection, and plate issuance information. Covers registration fee determination, permit issuance procedures, and insurance suspension documentation issues. Prerequisites: None.
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CSR 115: Privilege Restriction Documentation
2.00 Credits
Rio Salado College
Procedures for documenting the resolution of loss of driving privileges in a state motor vehicle division database. Emphasis on the processing of suspension, revocation, and uninsured driver issues. Covers driver impairment suspension issues and warrant and citation notation processing. Also includes driver re-examination and reinstatements. Prerequisites: None.
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CSR 116: State Vehicle Inspection Procedures
1.00 Credits
Rio Salado College
State mandated vehicle inspection procedures. Emphasis on Vehicle Identification Number issues and state vehicle inspection documentation. Covers inspection safety, vehicle typology identification, and inspection related statues information. Prerequisite: None.
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CSR 117: Pharmaceutical Assistance Programs
2.00 Credits
Rio Salado College
Overview of pharmaceutical assistance programs. Computerized database usage emphasized. Includes eligibility, medications, and enrollment procedures. Customer correspondence and rebates also covered. Prerequisite: None.
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CSR 118: Medication Discount Programs
2.00 Credits
Rio Salado College
Medication discount card program procedures for pharmaceutical customer service representatives. Eligibility requirements, fees, income criteria, and enrollment methods covered. Prerequisite: None.
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CSR 119: Medication Order Assistance for Physicians
2.00 Credits
Rio Salado College
Physician medication ordering assistance. Responsibilities of the pharmaceutical customer service representative as well as physician eligibility, order processing, pricing and payment procedures covered. Physician correspondence also included. Prerequisite: None.
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CSR 121: Patient Prescription Assistance Procedures
2.00 Credits
Rio Salado College
Overview of patient prescription assistance program for pharmaceutical customer service representative. Eligibility requirements and enrollment procedures as well as computerized database usage covered. Prerequisite: None.
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CSR 123: Pharmaceutical Customer Service Representative Lab
3.00 Credits
Rio Salado College
Laboratory for pharmaceutical customer service representative. Emphasis on computerized database and automated phone usage. Includes customer service and communication skills. Prerequisite: None.
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