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CSI 196: Credit Card Processing Credits
2.00 Credits
Rio Salado College
Practical application of credit card processing skills. Covers transaction orders, debits, and Electronic Benefits Transfer (EBT) procedures in addition to hotel fine dining and Down Line Load (DLL) procedures. Prerequisites: None.
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CSI 196 - Credit Card Processing Credits
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CSI 202: Deposit Sales and Service Agent Training
3.00 Credits
Rio Salado College
Basic customer services skills and banking product knowledge for deposit sales and service agents. Includes usage of various computer systems and web sites. Covers customer service model and sales techniques. Prerequisites: Permission of department.
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CSI 202 - Deposit Sales and Service Agent Training
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CSI 203: Bank Card and Account Management
2.00 Credits
Rio Salado College
Automatic Teller Machine (ATM)/debit card management for bank employees. Covers new card ordering procedure and fraud handling steps. Examines administration techniques on Certificates of Deposit (CD) account and Individual Retirement Account (IRA). Prerequisites: Permission of department.
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CSI 203 - Bank Card and Account Management
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CSI 204: Computerized Systems and Banking Requests
3.00 Credits
Rio Salado College
Online documentation, communication, balance verification systems and database for Deposit Sales and Service agents. Examines the usage and guidelines on using these systems. Includes common banking inquiries by customers, such as updating address, adding overdraft protection, and requesting refunds. Prerequisites: Permission of department.
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CSI 204 - Computerized Systems and Banking Requests
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CSI 205: Wire Transfer,Cash Advance,and Workflow
3.00 Credits
Rio Salado College
Knowledge on wire transfer, intra-company, and internal transfers for bank members. Use of transaction system to fulfill requests. Includes guidelines on cash advance and image workflow procedures. Prerequisites: Permission of department.
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CSI 205 - Wire Transfer,Cash Advance,and Workflow
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CSI 240: Credit Services Legal Procedures
3.00 Credits
Rio Salado College
Legal procedures for the credit services industry. Includes security responsibility and communication systems, as well as credit law. Also covers account issues including ownership inquiries, verifications, and restrictions. Prerequisites: Permission of Department or Division.
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CSI 240 - Credit Services Legal Procedures
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CSI 241: Credit Services Account Procedures Credits
2.00 Credits
Rio Salado College
Account procedures for credit services. Includes rewards, upgrades, and frequent buyer programs. Also covers fees, procedures for saving accounts, limit increases, and lost/ stolen cards. Prerequisites or Corequisites: CSI240.
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CSI 241 - Credit Services Account Procedures Credits
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CSI 242: Credit Services Billing Procedures Credits
2.00 Credits
Rio Salado College
Credit services billing procedures and statements. Includes cross shopping, disputes, and deferred purchases. Also covers back office discounts and procedures for handling payment issues. Prerequisites or Corequisites: CSI241.
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CSI 242 - Credit Services Billing Procedures Credits
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CSI 243: Credit Services Lab Credits
2.00 Credits
Rio Salado College
Practical application of credit services procedures. Includes computer, phone and Voice Recognition Unit (VRU) procedures and screens as well as demonstration of effective customer service techniques. Covers procedures for account ownership, verification, and advertising as well as disputes, deferred purchases and transfers. Prerequisites: Permission of Department or Division.
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CSI 243 - Credit Services Lab Credits
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CSI 250: Customer Service for Credit Counselors
3.00 Credits
Rio Salado College
Basic customer service principles for the credit counselor. Examination of credit-counseling programs covered. Emphasis on elements of customer service transactions. Prerequisite: None.
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CSI 250 - Customer Service for Credit Counselors
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