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CSI 173: Fraud Recovery I
2.00 Credits
Rio Salado College
Procedures for fraud recovery cases. Includes fraud types and indicators as well as recovery case resolution. Also covers Total Systems (TS2) navigation and account access as well as convenience check investigations. Prerequisites: None.
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CSI 173 - Fraud Recovery I
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CSI 175: Fraud Recovery II
2.00 Credits
Rio Salado College
Identification of fraudulent applications and account resolution issues. Includes fraud trend alerts, account transfers, and use of fraud online reference tool. Also covers account resolution issues such as finance charges, statements, adjustments, and chargebacks. Prerequisites or Corequisites: CSI173.
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CSI 175 - Fraud Recovery II
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CSI 177: Fraud Recovery Lab
2.00 Credits
Rio Salado College
Application of fraud recovery procedures. Includes account searches, reports, and information within a computerized account tracking system as well as procedures for modifying scanned images. Also covers case resolution and workflows. Prerequisites or Corequisites: CSI175.
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CSI 177 - Fraud Recovery Lab
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CSI 179: Telephone Banking Lab
1.00 Credits
Rio Salado College
Practical application of customer account maintenance procedures. Includes account conversion, modifications and contact details as well as work request processes, including stop-payment requests and manual offline procedures. Prerequisites or Corequisites: CSI141.
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CSI 179 - Telephone Banking Lab
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CSI 181: Overview of Merchant Services
2.00 Credits
Rio Salado College
Overview of credit card merchant services. Covers terms and procedures as well as authorizations and credit analysis. Use of computer system emphasized. Prerequisites: None.
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CSI 181 - Overview of Merchant Services
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CSI 183: Merchant Services
2.00 Credits
Rio Salado College
Credit card merchant services. Telephone etiquette, communication skills and effective listening skills covered. Use of phone system as well as memo, queues, supply orders and codes also included. Prerequisites or Corequisites: CSI181.
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CSI 183 - Merchant Services
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CSI 185: Terminal Communication Procedures
3.00 Credits
Rio Salado College
Electronic terminal communication issues. Procedures for identifying and correcting communication errors as well as use of telephone terminals. Also covers classification of procedures and the staging/vapping process. Prerequisites: None.
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CSI 185 - Terminal Communication Procedures
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CSI 190: Merchant Reporting
2.00 Credits
Rio Salado College
Overview of credit card merchant reports. Covers reports procedures and use of a report management distribution system. Handling of merchant accounts also covered. Prerequisites: None.
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CSI 190 - Merchant Reporting
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CSI 192: Merchant Settlement
2.00 Credits
Rio Salado College
Overview of credit card merchant settlement. Covers transactions, sales submissions, third party processors, and netting processes. Prerequisites: None.
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CSI 192 - Merchant Settlement
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CSI 194: Merchant Research and Resolution
3.00 Credits
Rio Salado College
Research and resolution of a credit card merchant's account. Covers cardmember statements, settlement exceptions, and merchant fraud. Use of computer system also included. Prerequisites: None.
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CSI 194 - Merchant Research and Resolution
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