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CSI 157: Credit Card Account Management Credits
2.00 Credits
Rio Salado College
Practical application of credit card account management. Review computer screens for customer account updates, billings, statements and processing payments. Also covers workflows, finance charges, transfers, disputes, and fraud management. Prerequisites: CSI110, CSI131, CSI136 and CSI138.
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CSI 157 - Credit Card Account Management Credits
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CSI 159: Credit Card Balance Transfer Lab Credit
1.00 Credits
Rio Salado College
Practical lab experience completing account requests. Includes authorized buyer and plastics requests in addition to accessing account statements and reports. Also covers information security and closing the sale. Prerequisites: Permission of Department or Division.
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CSI 159 - Credit Card Balance Transfer Lab Credit
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CSI 161: Fraud Determination I
3.00 Credits
Rio Salado College
Account analysis factors, tools and procedures for identifying fraud. Includes lost and stolen fraud types as well as counterfeiting and money laundering. Covers procedures for reporting suspicious activity within banking laws and regulations. Also covers credit risk indicators, credit bureau reports, and the referral process for credit risk accounts. Prerequisites: None.
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CSI 161 - Fraud Determination I
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CSI 163: Fraud Determination II
3.00 Credits
Rio Salado College
Account analysis factors using computerized application processing and identity verification systems. Covers account event procedures and classifications. Also includes processes for a fraud alert review and various security verifications. Bad Automated Number Identification (ANI) account procedures and event analysis also covered. Prerequisites or Corequisites: CSI161.
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CSI 163 - Fraud Determination II
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CSI 165: Fraud Determination Lab
3.00 Credits
Rio Salado College
Practical application of fraud determination procedures. Includes use of the Transaction Risk Management Systems (TRiMS) through all account processes. Also covers use of the Automated Credit Application Processing System (ACAPS) and Total Systems (TS2) in addition to computerized account tracking and identity verification systems. Bad Automated Number Identification (ANI) account procedures included. Prerequisites or Corequisites: CSI163.
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CSI 165 - Fraud Determination Lab
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CSI 167: Fraud Loss Prevention I
3.00 Credits
Rio Salado College
Fraud loss prevention procedures. Includes components of fraud cases, tagged transactions, and action tabs as well as investigative retrieval tools. Also covers spending patterns and case classification. Prerequisites: None.
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CSI 167 - Fraud Loss Prevention I
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CSI 169: Fraud Loss Prevention II
3.00 Credits
Rio Salado College
Further study of fraud loss prevention procedures. Includes Regulatory Overview and in-depth study of Regulation Z. Also covers workflows, the call interview, Total Systems (TS2), and suspicious activity reports. Prerequisites or Corequisites: CSI167.
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CSI 169 - Fraud Loss Prevention II
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CSI 170: Overview of Security Investigations
3.00 Credits
Rio Salado College
Overview of credit card security investigation. Includes duties of a security investigator, security procedures, types of fraud and fraud detection. Communication tools, cardmember phone calls and merchant phone calls also covered. Prerequisites: None.
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CSI 170 - Overview of Security Investigations
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CSI 171: Fraud Loss Prevention Lab
2.00 Credits
Rio Salado College
Application of fraud loss prevention procedures. Covers tabs, screens, and actions required for case dispute and resolution. Also includes case flow, Suspicious Activity Reports (SAR), and challenges. Prerequisites or Corequisites: CSI169
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CSI 171 - Fraud Loss Prevention Lab
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CSI 172: Security Investigations
2.00 Credits
Rio Salado College
Advanced credit card security investigations. Includes use of fraud detection computer systems and placement of cardmember phone calls. Fraud case investigations emphasized. Prerequisites: None.
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CSI 172 - Security Investigations
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