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CSI 130: Cardmember Assistance
3.00 Credits
Rio Salado College
Overview of credit cardmember assistance. Policies and procedures emphasized. Communication tools and cardmember assistance telephone calls covered. Prerequisites: None.
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CSI 131: Credit Card Technology Credits
2.00 Credits
Rio Salado College
Overview of computer systems in the credit card industry. Various computer screens to locate, access, and update customer information. Computer telephony integration system emphasized. Prerequisites: None.
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CSI 131 - Credit Card Technology Credits
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CSI 132: Cardmember Assistance Calls
2.00 Credits
Rio Salado College
Credit cardmember assistance telephone calling. Placing and answering cardmember phone calls emphasized. Use of a collection system also covered. Prerequisites: CSI130.
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CSI 135: Banking Center Management
2.00 Credits
Rio Salado College
Overview of managing a banking center with an emphasis on the role and responsibilities of an Assistant Banking Center Manager (ABCM). Various management skills including coaching, mentoring, supervising, communication, and strategic planning covered. Also covers bank operation processes, regulations, and cash handling as well as fraud prevention and security procedures. Use and function of an electronic banking system included. Prerequisite: None.
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CSI 136: Credit Card Billing & Payments Credit
3.00 Credits
Rio Salado College
Introduction to credit card authorization, billing, and statements. Review Average Daily Balance, annual percentage rates, and finance charges. Includes payment process, posting, and collections. Prerequisites: None.
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CSI 136 - Credit Card Billing & Payments Credit
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CSI 137: Introduction to Banking
1.00 Credits
Rio Salado College
Overview of banking basics including bank terms and primary services. Covers payment services including checks and Electronic Funds Transfers (EFTs). Types of accounts also included. Prerequisites: None.
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CSI 137 - Introduction to Banking
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CSI 138: Processing Credit Card Accounts
3.00 Credits
Rio Salado College
Processing procedures for credit card accounts. Includes credit lines, transfers, disputes and fraud. Bank pricing and special service strategies also covered. Prerequisites: None.
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CSI 139: Telephone Banking I
3.00 Credits
Rio Salado College
Introduction to telephone banking. Banking products and services, merchant checks and various account maintenance procedures covered. Computerized banking systems included. Prerequisites: None.
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CSI 140: Credit Card Telemarketing Credits
2.00 Credits
Rio Salado College
Basic overview of a telemarketer's role in the credit card industry. Covers the mission, vision, and values of the corporation and department duties. Includes traditional marketing methods and strategies, consumer credit structure, and customer feedback process. Prerequisites: None.
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CSI 140 - Credit Card Telemarketing Credits
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CSI 141: Telephone Banking II
3.00 Credits
Rio Salado College
Advanced telephone banking. Computerized banking systems emphasized. Covers customer requests, customer account research and handling, and monetary transactions. Communication skills also included. Prerequisites: CSI139.
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CSI 141 - Telephone Banking II
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