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CSI 118: Telephone Banking Center Representative I
3.00 Credits
Rio Salado College
Introductory telephone banking center representative training. Includes overview of banking products and services, compliance, and customer service procedures. Covers various computerized systems used by the representatives. Prerequisites: None.
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CSI 119: Telephone Banking Center Representative II
3.00 Credits
Rio Salado College
Advanced telephone banking center representative training. Further knowledge on banking products and services, including business loans, customer service skills, and computerized systems. Includes additional practice training sessions. Prerequisites or Corequisites: CSI118.
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CSI 122: Introduction to Cardmember Services
2.00 Credits
Rio Salado College
Introduction to credit cardmember services. Covers job responsibilities of a cardmember service account manager. Enrollment processes, merging accounts and various credit card products and features also included. Use of a computer emphasized. Prerequisites: None.
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CSI 123: Credit Card Customer Service Credits
2.00 Credits
Rio Salado College
Procedures for handling credit card transactions using the Hypercom System. Covers response calls, Quit Duplicating (QD) situations and procedures for the incrementing/ bumping process. Also includes effective customer service techniques. Prerequisites: None.
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CSI 124: Intermediate Cardmember Services
3.00 Credits
Rio Salado College
Credit cardmember services. Covers balance transfers, call handling procedures, statements, authorizations and payment disputes. Computer usage emphasized. Prerequisites: CSI122.
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CSI 124 - Intermediate Cardmember Services
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CSI 125: Bank Center Sales II
0.50 Credits
Rio Salado College
Additional sales training for telephone banking center representatives. Emphasis upon Certificates of Deposit (CD) account maintenance and handling procedures. Examines account retention strategies and closing steps. Prerequisites: CSI115.
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CSI 126: Advanced Cardmember Services
2.00 Credits
Rio Salado College
Advanced credit cardmember services. Includes finance charge processing procedures and listening and customer interaction strategies. Covers lost/stolen report processing and negotiation techniques. Prerequisites: CSI124.
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CSI 126 - Advanced Cardmember Services
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CSI 127: Banking Platform Basics
2.00 Credits
Rio Salado College
Overview of the banking platform operational basics including new account processes. Includes maintenance procedures, bank policies, banking regulations, and various customer products and services. Banking computer system also covered. Prerequisite: None.
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CSI 127 - Banking Platform Basics
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CSI 128: Banking Customer Service Associate Responsibilities
2.00 Credits
Rio Salado College
Roles and responsibilities of the Customer Service Associate (CSA) in the banking industry. Includes bank products and services, cash handling, currency determinations, credits and debits, balancing, and proofing sorts as well as security procedures. Customer service skills and problem resolution also covered. Prerequisite: None.
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CSI 128 - Banking Customer Service Associate Responsibilities
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CSI 129: Bank Procedures for the Customer Service Associate
3.00 Credits
Rio Salado College
Banking procedures and responsibilities for the Customer Service Associate (CSA). Customer identification, checks, drafts, deposits, withdrawals, and payment procedures covered. Fraud detection, loss prevention, and compliance banking also included. Use of a computerized banking system and a Branch Delivery Teller (BDT) emphasized. Prerequisite: None.
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