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UCS 104: Public Utility Customer Service
1.00 Credits
Rio Salado College
Overview of customer service concepts. End-result benefits, customer satisfaction system, and problem solving emphasized. Behavior styles also covered. Prerequisites: None.
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UCS 105: Introduction to Public Utility
2.00 Credits
Rio Salado College
Introduction to public utility customer service operations. Emphasis on public utility workstation components and usage procedures. Covers customer service, documentation, and confidentiality policies, as well as service area geography.
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UCS 105 - Introduction to Public Utility
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UCS 108: Account Services for Public Utilities
1.00 Credits
Rio Salado College
Overview of procedures for accessing and maintaining customer accounts. Includes the billing cycle, rates and payment options as well as various types of service orders. Prerequisites: Departmental approval.
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UCS 108 - Account Services for Public Utilities
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UCS 110: Meter and Trouble Orders
2.00 Credits
Rio Salado College
Fundamentals of meters and their functions. Instruction on providing meter checks, handing trouble calls and determining and processing corrective action. Wind machines and security lights will be discussed. Prerequisites: None.
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UCS 120: Payments,Credits and Rates
3.00 Credits
Rio Salado College
Examination of procedures to perform payment, deposit and credit operations. Includes various connect orders and rate calculations. Prerequisites: None.
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UCS 122: Public Utility Orders I
3.00 Credits
Rio Salado College
Procedures for processing public utility customer requests. Emphasis on determining billing options, service plans, and payment procedures. Covers new account establishment and field activity order processing. Also includes meter exchange, rate change, and deregulation information. Prerequisites or Corequisites: UCS105.
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UCS 122 - Public Utility Orders I
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UCS 124: Public Utility Orders II
3.00 Credits
Rio Salado College
Practical application in processing public utility customer orders. Emphasis on using workstation and software applications. Covers meters, shut-off, as well as, the creation of new accounts. Also covers order modification, payment options, service plan and deposit requirements, and meter reading provisions. Prerequisites or Corequisites: UCS122.
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UCS 126: Public Utility Service Practices
2.00 Credits
Rio Salado College
Application of public utility customer service practices. Covers account and service plan enrollment, modifications, and cancellations. Includes account handling exceptions and service area geography. Computer usage emphasized. Prerequisites or Corequisites: UCS124.
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UCS 128: Public Utility Processing
3.00 Credits
Rio Salado College
Public utility service processes. Includes procedures for processing miscellaneous service orders including turn-on orders. Covers electrical districts, trouble and outages, and nuclear emergency response. Prerequisites: UCS126.
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UCS 130: Service Orders I
3.00 Credits
Rio Salado College
Fundamentals or processing service orders. Emphasis on customer service, making determinations of services required and placing appropriate orders. Prerequisites: None.
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