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Course Criteria
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3.00 Credits
Domestic travel reservation procedures using the Turbo Sabre computerized reservations system. Covers the reservation process, fares, and pricing as well as car and hotel reservations. Also includes special services and reservation recap. Prerequisites: None.
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3.00 Credits
Advanced domestic travel reservation procedures using Turbo Sabre computerized reservations system. Includes documentation requirements as well as ticketing and distribution requirements. Covers the DocuTrak system, e-Ticket procedures, multiple reservations, air modifications, and exchanges. Prerequisites: TVL152.
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3.00 Credits
Practical application of travel industry domestic reservation procedures. Use of Turbo Sabre computerized reservations system emphasized. Includes airline, car, hotel, and rail reservations, modifications, and cancellations. Special requests, ticketing, and delivery as well as multiple Passenger Name Records (PNRs) and group reservations also covered. Prerequisites: TVL150, TVL151, and TVL153.
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2.00 Credits
Travel industry customer service techniques. Covers customer expectations, need determination, and communication. Self-booking tools and role of travel counselor also included. Prerequisites: None.
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3.00 Credits
Travel industry reservations procedures. Includes use of travel industry computer reservations systems as well as travel industry resources. Also covers basic communication skills, call handling and routing, and Traveler Information Files (TIF). Prerequisites: None.
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3.00 Credits
Advanced travel industry reservation procedures. Computerized reservations systems usage emphasized. Includes travel order history, client defined data, and deferred tasks. Also covers cancellations and refunds. Prerequisites: TVL161.
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2.00 Credits
Procedures for completing ground reservations. Includes special programs, preferred properties, and Amtrak procedures. Also covers manual car and hotel reservations. Prerequisites: None.
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3.00 Credits
Overview of airline reservation procedures. Covers classes of travel, fares, and tariffs as well as special request procedures. Prerequisites: None.
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3.00 Credits
Practical application of travel industry reservation procedures. Emphasis on computerized reservations systems usage. Includes airline, car, hotel, and Amtrak reservations, modifications, and cancellations. Fare calculation, rules, and documentation covered. Prerequisites or Corequisites: TVL162, TVL163, and TVL164.
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3.00 Credits
An introduction to basic billing procedures in the public utility industry. Includes computer familiarization, coordinates system, billing cycle, payment plans, and components of the bill. Prerequisites: None.
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