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TQM 230: Teamwork Dynamics
2.00 Credits
Rio Salado College
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None. TQM201 is recommended.
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TQM 230 - Teamwork Dynamics
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TQM 235: Motivation, Evaluation, and Recognition Systems
2.00 Credits
Rio Salado College
Presents methods for benchmarking, assessing team performance, linking recognition to team performance, and valuing victories and mistakes with all personnel. Prerequisites: None. TQM201 is recommended.
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TQM 235 - Motivation, Evaluation, and Recognition Systems
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TQM 240: Project Management in Quality Organizations
3.00 Credits
Rio Salado College
Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.
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TQM 240 - Project Management in Quality Organizations
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TQM 290AA: TQM Internship
1.00 Credits
Rio Salado College
Quality Process Leadership experience in an organizational setting. Eighty (80) hours of work and seminar activities. Prerequisites: TQM201, TQM214, TQM220, TQM230, TQM235, TQM240, or departmental approval.
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TQM 290AA - TQM Internship
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TQM 292: Innovation Strategies
1.00 Credits
Rio Salado College
Identification of the attitudes, knowledge and skills needed to challenge the process and initiate change in an organization. Includes the analytical skill required for creativity as well as methods for innovative thinking. Prerequisites: TQM290AA or departmental approval.
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TVL 135: International Travel Reservations I
3.00 Credits
Rio Salado College
Procedures for making international airline reservations. Covers travel industry software usage, resource utilization, and booking procedures. Includes international geography, documentation requirements, and international fare construction. Prerequisites: None.
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TVL 135 - International Travel Reservations I
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TVL 136: International Travel Reservations II
2.00 Credits
Rio Salado College
International travel reservation procedures for ground transportation and hotels. Includes e-ticket procedures, Store Fare Tabs, prepaid tickets, and reservation modification procedures. Prerequisites: TVL135.
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TVL 136 - International Travel Reservations II
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TVL 137: International Travel Reservations Lab
2.00 Credits
Rio Salado College
Practical application of procedures for completing international reservations. Includes booking procedures for air, ground transportation, and hotels as well as e-tickets, prepaid tickets, and international reservation modification procedures. Use of computerized international travel reservations system emphasized. Prerequisites: TVL136.
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TVL 137 - International Travel Reservations Lab
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TVL 150: Turbo Sabre Domestic Travel Reservations
3.00 Credits
Rio Salado College
Overview of the travel industry's Turbo Sabre computerized reservations system. Includes agency automation and the Intranet as well as the Special Travel Account Record System (STARS) and traveler profiles. Prerequisites: None.
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TVL 150 - Turbo Sabre Domestic Travel Reservations
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TVL 151: Turbo Sabre Group Travel Reservations
3.00 Credits
Rio Salado College
Group travel reservations using Turbo Sabre computerized reservations system. Covers operations, support, and queue management as well as Passenger Name Record (PNR) history procedures. Amtrak reservation procedures included. Prerequisites: None.
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TVL 151 - Turbo Sabre Group Travel Reservations
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