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TLT 160: Video Technical Training
3.00 Credits
Rio Salado College
Analog and digital video technical training procedures. Includes cabling options and types of digital video equipment as well as products and services. Also covers procedures for completing customer video orders in the Integrated Communications Operations Management System (ICOMS). Troubleshooting procedures, tools and video flows also included. Prerequisites: None.
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TLT 162: High Speed Internet/Networking
3.00 Credits
Rio Salado College
High speed internet installation and networking. Includes features and services of high speed internet as well as procedures for installation. Also covers home network installation and configuration. Prerequisites: None.
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TLT 162 - High Speed Internet/Networking
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TLT 163: High Speed Internet Technical Training
2.00 Credits
Rio Salado College
Procedures for presenting high speed internet products and services. Includes service tiers as well as network facilities and responsibilities. Also covers navigation of operating systems and troubleshooting common problems and procedures. Prerequisites: None.
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TLT 163 - High Speed Internet Technical Training
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TQM 101: Quality Customer Service
3.00 Credits
Rio Salado College
Examines the nature of quality customer service and the attitudes, knowledge, and skills needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
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TQM 101 - Quality Customer Service
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TQM 105: Writing For Quality Results
2.00 Credits
Rio Salado College
Theory and practice of writing business correspondence in a quality-oriented organization. Includes the orientation of the writer to the internal/external customer's needs and writing in positive, negative and persuasive settings. Prerequisites: Appropriate English placement test score in ENG101, or "C" or better in ENG091. OAS108 and TQM101or TQM101AA or TQM101AB are recommended.
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TQM 105 - Writing For Quality Results
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TQM 200: Leadership for Front- Line Employees
2.00 Credits
Rio Salado College
Methods of traditional management concepts and their application to a quality oriented environment for the frontline employee. Covers planning, goal-setting, problem-solving, motivation, time management, adaptability, flexibility and dependability in a quality setting. Prerequisites: None. TQM101 or TQM101AA and TQM101AB are recommended.
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TQM 200 - Leadership for Front- Line Employees
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TQM 201: Total Quality Concepts
2.00 Credits
Rio Salado College
Examines the concepts of quality as they relate to service, products and the employee. Focuses on the history, rationale and basic principles of Total Quality. Recognizes the scope and requirements for a Total Quality development effort. Prerequisites: None.
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TQM 201 - Total Quality Concepts
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TQM 205: Managing Diversity
2.00 Credits
Rio Salado College
Explores managing diversity in quality-oriented organizations. Addresses the issues of diversity impacting the workplace and emphasizes methods of mediating and enhancing interactions. Prerequisites: None. TQM201 is recommended.
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TQM 205 - Managing Diversity
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TQM 214: Principles of Process Improvement
2.00 Credits
Rio Salado College
Examines the concepts and tools of quality/continuous improvement. Includes mapping processes, statistical measurement, problem-solving tools and methods of presenting findings, evaluating, and implementing changes. Prerequisites: None. TQM201 is recommended.
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TQM 214 - Principles of Process Improvement
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TQM 220: Leadership and Empowerment Strategies
2.00 Credits
Rio Salado College
Methods for facilitating teams and empowering employees which effectively enable all employees to act upon a shared vision. Prerequisites: None. TQM201 is recommended.
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TQM 220 - Leadership and Empowerment Strategies
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