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TLT 149: Digital Phone Network Installation
2.00 Credits
Rio Salado College
Telephone network installation procedures. Emphasis on multi dwelling unit, multiple broadband applications, and residential telephone networks. Covers component connection and basic electronics principles. Prerequisites: None.
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TLT 149 - Digital Phone Network Installation
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TLT 150: Digital Telephone Technician
3.00 Credits
Rio Salado College
Digital phone system service restoration concerns. Emphasis on the resolution of technical phone service problems. Covers problem identification, documentation, and resolution strategies. Includes customer service and trouble call scheduling concerns. Prerequisites: None.
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TLT 150 - Digital Telephone Technician
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TLT 152: Telecommunications Product Knowledge
2.00 Credits
Rio Salado College
Telecommunications industry product and service information. Emphasis on, video, Internet connection and telephone services. Covers the advantages and disadvantages of telecommunications product types and the various features associated with each service. Prerequisites: None.
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TLT 152 - Telecommunications Product Knowledge
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TLT 153: Digital Telecommunications Troubleshooting
3.00 Credits
Rio Salado College
Procedures for digital telecommunications representatives to perform phone based troubleshooting with customers. Emphasis on the identification and correction of digital telecommunications service reception issues. Covers customer and system equipment troubleshooting processes, documentation requirements, and repair scheduling procedures. Prerequisites: None.
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TLT 153 - Digital Telecommunications Troubleshooting
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TLT 154: Technical Support Representative Telephony I
2.00 Credits
Rio Salado College
Digital telephony services, products and regulations. Includes customer database research techniques as well as troubleshooting and billing procedures. Prerequisites: None.
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TLT 154 - Technical Support Representative Telephony I
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TLT 155: Technical Support Representative Telephony II
2.00 Credits
Rio Salado College
Practical application of digital telephony account services. Includes account research and creation of work orders in addition to access and navigation of troubleshooting databases. Also covers procedures for managing billing accounts and services. Prerequisites: TLT154.
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TLT 155 - Technical Support Representative Telephony II
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TLT 156: Introduction to Broadband Networks
2.00 Credits
Rio Salado College
Overview of broadband networks. Includes topography of broadband networks and transmissions systems. Also covers coaxial cable, broadband network equipment, network prints and signal leakage. Prerequisites: None.
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TLT 156 - Introduction to Broadband Networks
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TLT 157: Broadband Sweep and Conditioning
3.00 Credits
Rio Salado College
Introduction to the basics of broadband network sweep and plant conditioning. Includes overview of noise, distortions, system powering and setup as well as powering problems. Prerequisites: None.
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TLT 157 - Broadband Sweep and Conditioning
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TLT 158: Broadband Network Technical Concerns
2.00 Credits
Rio Salado College
Principles associated with broadband network transmission. Emphasis on basic network operation foundations. Covers electromagnetic spectrum usage, network component identification, cable operation verification, and signal transmission. Includes unity gain and tilt information, as well as Ohm's and Joule's Wheel Usage. Prerequisites: None.
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TLT 158 - Broadband Network Technical Concerns
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TLT 159: Broadband Network Technical Operations
3.00 Credits
Rio Salado College
Broadband network operation considerations. Emphasis on signal transmission problem identification and correction. Covers normal system operation parameter identification, distortion identification, and active and passive device operation information. Includes power supply and network print interpretation information. Prerequisites: None.
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TLT 159 - Broadband Network Technical Operations
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