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Course Criteria
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3.00 Credits
Introduces quality management in various sectors of the economy. Provides students with an appreciation of the need for quality assurance in both the manufacturing and service environments. Emphasizes quality in the production and maintenance of software. Provides a general introduction to some of the technical/statistical tools used in quality assurance and control. Offers a forum to discuss and promote the concept of total quality and its implementation.
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3.00 Credits
Overviews mass customization, which refers to designing, manufacturing, testing, and delivering products according to the customers' individual requirements but at costs not significantly higher than mass production. It combines the productivity and cost advantages of mass production with the variety and quality of custom production. The paradigm shift toward mass customization is taking place in both manufacturing and service industries. Topics include manufacturing processes, typology of mass customization, information needs and customer focus, and implementation of a mass customization project. It is based on principles of industrial engineering, mechanical engineering, management science, and marketing.
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3.00 Credits
Surveys a variety of statistical models and applications of multiattribute data that arise in functional areas of business like marketing, organizational behavior, and finance. Emphasizes the applications of statistical models, such as multiple regression, clustering, discriminant analysis, logistic regression, and factor analysis. Introduces time series models that are relevant to the study of financial markets. Offers a blend of statistical theory and statistical practice on business-related data for informed decision making.
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3.00 Credits
Explores managing in a project environment from definition, planning, and implementation through managing the project termination phase. Examines alternative organizational structures, development of a work breakdown structure, cost estimation, management of project teams, scheduling techniques, risk management, and tailoring of communication patterns and monitoring and control systems to specific projects. Introduces software specifically designed for scheduling and performing risk analysis in project environments.
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3.00 Credits
Introduces students to the problems and issues faced by managers in managing service operations. Develops the basic analytical skills required for solving the problems encountered, and provides a managerial perspective. Examines the general management tasks of executives at more senior levels of management and seeks to tie those to the middle-management tasks of managing the frontline operations. A major theme is that service operations are of primary importance in the implementation of business and corporate strategy. Thus we need to consider aspects of corporate strategy in order to determine priorities.
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3.00 Credits
Offers an in-depth examination of selected issues and problems in information resource management that are of current interest to faculty and students. Specific topics alternate depending on faculty availability and interest as well as student enrollment criteria.
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3.00 Credits
Offers an in-depth examination of selected issues and problems in operations management that are of current interest to faculty and students. Specific topics alternate depending on faculty availability and interest as well as student enrollment criteria.
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3.00 Credits
Presents analytical techniques and their applications that are useful for a variety of business problems ranging from basic market research to managerial forecasting. Emphasizes understanding analytical models and decision making rather than computational tasks for which computers are more suitable. Covers techniques and methods including statistical analysis of single- and multiattribute data, regression and forecasting models, and conjoint analysis.
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3.00 Credits
Focuses on managing the manufacturing and services functions of the firm from the perspective of a senior-level manager. Topics include strategy and global operations, process flow and automation, capacity planning, reengineering, quality, and customer service.
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2.00 Credits
Focuses on building students' analytical skills by using such tools as charts and tables to describe information, estimate, explore relationships, build regression equation, and predict results. Students gain insight about business situations where information analysis tools can be useful. Enhances the ability to communicate analytical results with written reports.
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