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Course Criteria
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4.00 Credits
SMG OB 221. Focuses on the problems and possibilities of effective negotiations, conflict management, and power and influence at work and in other settings. Emphasizes developing both intellectual knowledge of approaches to negotiation, conflict and organizational influences and practical skills in applying that knowledge to various situations. 4 cr.
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4.00 Credits
SMG OB 221, preference given to seniors. Required for Organizational Behavior concentrators. Explores the nature of leadership in theory and practice. Emphasizes the perspective that leaders are needed at all levels in organizations. In addition to studying leaders, this course uses self-assessment as an initial step in creating a plan for personal leadership development. 4 cr.
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4.00 Credits
consent of instructor. 2 cr or 4 cr.
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4.00 Credits
SMG AC 222, SMG OB 221, and SMG SM 222. Junior requirement-component of SMG SM 323, The Cross Functional Core. Focuses on the elements of operations management that are of particular importance in the context of new product development. These include: product and process design, process analysis, supply chain configuration, inventory management, and capacity and production planning. A semester-long business plan explores the interaction between operations management and marketing, information systems, and finance decisions. 4 cr.
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3.00 Credits
SMG OM 323. Operations Policy explores the ability of an organization's operations to satisfy its strategic requirements. We do so by investigating the influence of decisions made about the structure-capacities, facilities, technology, and vertical integration-and infrastructure-workforces, quality, production planning and control, and organization-of an organization's operations and its capabilities. These decisions are considered in the context of different types of performance improvement plans organizations use: quality management, JIT, reengineering, supply chain management, strategic alliances, and performance management. 4
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4.00 Credits
SMG OM 323. This course presents tools and modeling frameworks that are relevant to solving today's supply chain problems. The class will be a mixture of case discussions, lectures, games, and outside speakers. Case discussions will cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, and capacity management. Lectures will provide the theoretical foundation for the course; the major subjects will be inventory theory and forecasting. Although the course is not overly focused on mathematics, enough detail will be provided so that students can apply the material in practice. Games including the distribution game, the OPT game, and the Beer Game will reinforce the concepts in a constructive way. Finally, outside speakers will present real-world examples of how supply chain models are being developed in practice. This course has been designed for students that will be working in consulting or supply chain management after graduation. For students majoring in areas like Finance or Marketing, it is a solid exposure to an area that is integral to any product-focused company. 4 cr.
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4.00 Credits
SMG OM 323 and senior standing. This class will provide hands-on exposure to modeling a real-world multi-echelon supply chain problem. Students will work in teams and be assigned to solve a supply chain problem presented by a local company. Companies include Boston Scientific, Gillette, and Seven Cycles. The projects will focus on determining the optimal solution as well as near-optimal solutions that can be more easily implemented in practice. 4 cr.
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4.00 Credits
SMG OM 323. Introduces students to the special challenges of managing service organizations. Structured around the service quality gap model, the course demonstrates that a service manager must combine operations, marketing, and human resource skills into an integrated "service system general manager" approach. The course incorporates the following topics: service strategy, service system design, service quality, multisite services and technology in service. 4 cr.
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4.00 Credits
SMG OM 323. Focuses on the processes of technological innovation and its benefits, costs, and risks for organizations. Topics include disruptive and sustaining innovation, new product and process introduction, technology strategy, and assessment frameworks. 4 cr.
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3.00 Credits
SMG OM 323. Six Sigma quality programs help companies deliver near-perfect products and services. It has not only changed the quality ?NA of leading companies around the world, but also emerged as a key factor in promotions and salaries. People trained as Six Sigma experts are highly sought after on the job market. This course will make you proficient in Six Sigma including its underlying philosophies, tools (for example, statistical process control), and implementation. You will also complete a real Six Sigma quality improvement project with an organization in or around BU-after which you will be certified as a "Green Be lt" in quality management. This course is also designed to prepare you so that when you complete one or more quality improvement project in your post-BU career, you will be ready to test for your "Black Belt."
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