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Course Criteria
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3.00 Credits
3 Credits This course is designed to demonstrate how customer support can provide guidance and assistance in consulting and troubleshooting roles. Training techniques are based on current hardware and software products. Understanding the customer's business environment and troubleshooting and resolving PC/User problems are stressed. This is a required course in the PC/User Support Technician option of the CITE A.A.S. degree program. Lecture/Lab: 4 hours per week
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4.00 Credits
4 Credits Students will be given a series of supervised projects that will enable them to demonstrate PC repair skills. The projects will progressively increase in difficulty to simulate real-work situations. Tasks will include PC peripherals, network connectivity and troubleshooting PC-related problems, and disaster recovery. The study of PC-related concepts from current literature and periodicals to keep up with the changes in this fast-paced field is included. The course will familiarize the student with research methods and sources for ongoing self-study. This is a required course in the PC/User Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 5 hours per week
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4.00 Credits
4 Credits This course offers an in-depth study of software use, and performance capabilities in relation to hardware, software design, and the operating system. Operating system add-ons and virus protection is also covered. Typical utility packages will
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3.00 Credits
3 Credits This hands-on course is designed to cover the basic concepts of designing for the World Wide Web and provides experience for students in organizing, linking, and implementing web sites. Topics covered include text formatting, color control, images and image mapping, use of digital cameras and graphics scanner, hyperlinks, tables, and frames. This course covers the essential elements needed for fundamental web page production. This is a required course in the Internet Support Technician option of the CITE A.A.S. degree program. Lecture/Lab: 4 hours per week Prerequisite: CITE 130 and acceptance into the Internet Support Technician option Corequisites: CITE 234, CITE 236, and CITE 238
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4.00 Credits
4 Credits This course prepares students to take the CIW Site Designer 1D0-420 exam. This Prosoft curriculum teaches how to design and publish Web sites. Students will work with popular production tools such as Microsoft FrontPage and Macromedia Dreamweaver, Flash, and Fireworks. Students study design technologies such as Java applets, plug-ins and multimedia while exploring the extensibility of design tools, incompatibility issues surrounding these tools, and the functionality of current Web browsers. Students will learn to manage the Web site production process through hands-on development and the perspective of Web site users. Students will take the role of Web designer and project manager, and work through the development process bringing mission-critical business information to the Internet and intranet environments. Information about technology certification is available at www.ciwcertified. com. This is a required course in the Internet Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 5 hours per week Prerequisites: CITE 130
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3.00 Credits
3 Credits This course presents popular Internet application software including web page editors, converters, utilities, browsers, and search engines. Students will continually investigate the latest trends in the Internet industry, plus utilize and evaluate software applications. This is a required course in the Internet Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 4 hours per week Prerequisite: CITE 130 Corequisites: CITE 232, CITE 234, and CITE 238 in the Internet Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 5 hours per week Prerequisite: CITE 130
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3.00 Credits
3 Credits This course introduces students to the principles of layout and design as it applies to visual communication. Students are introduced to computer graphics programs and are taught to utilize basic design elements to prepare comprehensive layouts. Through a variety of problemsolving approaches, students are instructed to create layouts that are polished in concept, execution, typography, and composition. This is a required course in the Internet Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 4 hours per week Prerequisite: CITE 130 Corequisites: CITE 232, CITE 234, CITE 236
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3.00 Credits
3 Credits This course prepares students to take the CIW E-Commerce Designer 1D0-425 exam. This Prosoft curriculum teaches e-commerce strategies and practices. Students learn how to conduct business online and how to manage the technological issues associated with constructing an electronic-commerce Web site. Students will implement a genuine transaction-enabled business-to-consumer Web site, examine strategies and products for building electronic-commerce sites, examine how sites are managed, and explore how they complement an existing business infrastructure. Students get hands-on experience implementing the technology to engage various parties in electronic transactions. Information about technology certification is available at www.ciwcertified.com. This is a required course in the Internet Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 4 hours per week Prerequisite: CITE 130
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3.00 Credits
3 Credits This course focuses on the fundamental principles of programming, presenting the unique visual and object-oriented features of Visual BASIC for Windows as a tool for learning to program. The course is designed for students to become proficient in Visual BASIC and the principles of good program design. Students write and demonstrate simple structured programs with well-developed user interfaces. Programming assignments will include procedural techniques and event-driven processing. This is a required course in the Internet Support Technician option of the CITE A.A.S. degree program. Lecture/Lab: 4 hours per week
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4.00 Credits
4 Credits This course prepares students to take the CIW JavaScript Fundamentals ID0-435 exam and the CIW Perl Fundamentals ID0-437 exam. This Prosoft curriculum teaches the features of JavaScript language to design client-side, platform-independent solutions. Students learn how to write JavaScript programs and use its most popular applications. In addition, this course teaches students how to utilize the Perl programming language, the Perl syntax, the basics of using regular expression, how to use Perl data types, and how to access and manipulate files. Information about technology certification is available at www.ciwcertified.com. This is a required course be examined and demonstrated, including diagnostic utilities, desktop organizers, maintenance software, and backup and recovery software. Support techniques for word processing, spreadsheets, database, and presentation suites will also be examined. This is a required course in the PC/User Support Technician option of the Computer Information Technology A.A.S. degree program. Lecture/Lab: 5 hours per week
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