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Course Criteria
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3.00 Credits
Prerequisites: ENG 112 or ENG 191 Corequisite: SCT 100 This course focuses on communication, supervision, and organizations in the age of technology. It builds on the basic computer skills introduced in SCT 100 using computer-based technology to develop skills in applying information technology. The student will create written, verbal, and electronic communication applied to supervisory functions in the work place. Topics include: word processing applications; spreadsheet applications; database applications, presentation technology and applications, graphical interface applications, interpersonal communications; organizational communications; Applications come from communications, Human Resource Management, and General Business; such as HR functions training plans with a data base, tracking budgets with a spread sheets, construct a corporate newsletters on Publisher, set up corporate email accounts, or develop a business web page on FrontPage.
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3.00 Credits
Prerequisite: Provisional Admission Develops a working knowledge of managing a retail business from a variety of perspectives with an emphasis on store management. The emphasis is on contemporary issues in retailing, particularly the process of supervising customer service and dealing with the changing demographics of retailing. An application focus on the use of information technologies, the internet, and electronic retailing is intended to give the student hands-on experience in retail management. Topics include: strategic retail management; store, non-store, and nontraditional retailing; retail human resource management; developing a customer-focused service strategy; managing customer service; retail operations and financial management; merchandise management; buying and inventory management; global, cataloging, and electronic retail management, information technology applications in retailing.
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3.00 Credits
Prerequisite: Provisional Admission Provides students with knowledge and skills necessary for a manager or entrepreneur to develop and implement a business plan. Topics include: business/community compatibility, introduction to cash flow and break even analysis, development of product/service idea, determination of market feasibility, determination of financial feasibility, development of marketing strategy, development of operations outline, and application of financial concepts.
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3.00 Credits
Prerequisite: MSD 100 or MKT 101 Introduces the essentials of starting, managing, and growing a small business. Topics include: the role of the entrepreneur, pricing, advertising, financing, layout of facilities, inventory control, staffing, purchasing, vendor selection, and relevant laws affecting small business.
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3.00 Credits
Prerequisite: Provisional admission. This course provides basic competencies that Emergency Managers need in order to convey information to a broad audience that includes public and private sector organizations, the media, disaster victims, and co-responders. Even during non-emergency situations, the Emergency Manager will need to rely on strong communication skills to coordinate with staff and to promote safety awareness. This course is designed to enhance the communication and interpersonal skills of local Emergency Managers, Planners, and responders.
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3.00 Credits
This course familiarizes the student with those factors that influence management, which are in addition to those covered in management program courses. Topics include: ethical management, individual behavior, group behavior, employee protective laws, and techniques of public speaking.
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3.00 Credits
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge on providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
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3.00 Credits
Familiarizes the student with the principles and methods of Total Quality Management (TQM). Topics include: the history of quality control, quality control leaders, quality tools, TQM implementation, team building for TQM, and future quality trends.
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3.00 Credits
Prerequisite: MSD 100 or MKT 101 This course provides the student with an intensive study of the overall field of production/operations management. Topics include: role of production management/production managers, operational design, capacity planning, aggregate planning, inventory management, project management, and quality control/assurance.
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3.00 Credits
Prerequisite: Provisional admission This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
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