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Course Criteria
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5.00 Credits
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
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5.00 Credits
Prerequisite: MAT 1011 or MAT 1111 Familiarizes the student with the principles and methods of Total Quality Management (TQM). Topics include: the history of quality control, quality control leaders, quality tools, TQM implementation, team building for TQM, and future quality trends.
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5.00 Credits
Introduces the vocabulary, sentence structure and conversational skills needed to communicate in Spanish with coworkers in a business setting. Topics include the following: parts of speech, vocabulary, sentence structure, and common phrases in the workplace.
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5.00 Credits
This course provides the student with an intensive study of the overall field of production management. Of particular interest is the field of manufacturing supervision. Topics include: role of production management/ production managers, production systems, capacity planning, aggregate planning, inventory management, project management, and quality control/assurance.
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5.00 Credits
This course focuses on supervision in the service sector with special emphasis on team building, quality management, and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision, career development, problem solving, stress management, and conflict resolution. Topics include: principles of service industry supervision, team building, customer service operations, TQM in a service environment, business software applications, communication in the service sector, introduction to information systems, selling principles and sales management, retail management, and legal issues in the service sector.
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5.00 Credits
This course utilizes team methodologies to study the field of management. It encourages students to discuss their perception of management practices which have been studied during the management program. Topics include: current issues and problems in management and supervision and state-of-the-art management and leadership techniques. Students will be put into teams, will work on team projects to demonstrate their understanding of the competencies of this course, and will do peer evaluation. Potential team projects could include authoring a management book covering the competencies, videos, web sites, bulletin boards, and slide presentations amongst others.
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3.00 Credits
Prerequisites/Corequisites: ENG 1010, MKT 101 Introduces students to the application and reinforcement of management, supervision, and employability principles in an actual job placement or through a practicum experience. Students are acquainted with occupational responsibilities through realistic work situations and are provided with insights into management and supervisory applications on the job. Topics include: problem solving, adaptability to the job setting, use of proper interpersonal skills, application of management and supervisory techniques, and professional development. The occupation-based instruction is implemented through the use of a practicum or internship and all of the following: written individualized training plans, written performance evaluation, and a required weekly seminar.
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2.00 Credits
Prerequisite/Corequisite: MSN 125 Provides instruction in the skills needed to adequately fill, waterproof, clean, and cure tile joints to give a strong and pleasing finish. Topics include: grout mixes, grout application, tile cleaning, and tile curing.
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3.00 Credits
This course introduces the student to the nuclear medicine profession, including basic terminology and procedures, basic radiopharmacy, nuclear medicine equipment, radiation protection and detection. The policies and procedures of the program, clinical affiliates and state and federal regulatory agencies are also presented.
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3.00 Credits
Basic principles of instrumentation and nuclear statistics as used in the nuclear medicine laboratory are presented. Radiation detectors with special emphasis on scintillation and semiconductor detectors for photons, collimators; electronic instrumentation such as amplifiers, pulse-height analyzers, scalers, count-rate meters; computers and statistics of counting random events are presented.
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