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Course Criteria
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6.00 Credits
Provides students with skills to create positive customer relations; to communicate effectively with customers; and to successfully assist customers and solve their problems. Students will learn to select and sell products that benefit customers. Topics include exceeding customer expectations customer service face to face critical thinking information sharing telephone service skills sales skills managing the difficult customer.
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3.00 Credits
Provides students with basic personal computer skills in word processing, spread sheet, database and e-mail software. Topics to include introduction to computers, Windows, business software applications, introduction to e-business.
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3.00 Credits
Provides students with additional business skills to assist customers and improve service operations. Topics include business writing, business math, managing change, tools for service excellence managing multiple tasks and priorities, language of business.
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1.00 Credits
Provides students with the skills to increase their personal effectiveness in the dynamic and change-oriented service industry. Topics to include positive image, personal wellness, and job interview skills.
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25.00 Credits
This course will prepare students to perform the basic functions and tasks associated with a medical office. The course will be structured to allow the student to gain experiences in applying knowledge to technical procedures in medical office management and supervision and in developing professional attitudes for interacting with other professionals in the health care field. Topics include: application of skills; functioning in the medical office; listening; and following directions.
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25.00 Credits
This course continues the areas covered in MOM 191. Students will continue focusing on the skills introduced during that course, plus expand their involvement in the activities of the medical office. Topics include: application of skills; functioning in the medical office; listening; and following directions.
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5.00 Credits
Provides a general knowledge of the human relations aspects of the senior-subordinate workplace environment. Topics include: employee relations principles, problem solving and decision making, leadership techniques to develop employee morale, human values and attitudes, organizational communications, interpersonal communications, and employee conflict.
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5.00 Credits
Develops a working knowledge of the laws of employment necessary for managers. Topics include: Employment Law, the Courts, and Alternative Dispute Resolution (ADR), Discrimination Law, Selecting Applicants Under the Law, OSHA and Safety, Affirmative Action, At-Will Doctrine, Right to Privacy, Fair Labor Standards Act (FLSA), Family Medical Leave Act (FMLA), Worker's Compensation, Unemployment Compensation, and National Labor Relations Act.
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5.00 Credits
Familiarizes the student with the principles and methods of sound leadership and decision-making. Topics include: basic leadership principles and how to use them to solicit cooperation, use of leadership to develop the best possible senior-subordinate relationships, the various decision making processes, the ability to make sound and timely decisions, leadership within the framework of the major functions of management, and delegation of authority and responsibility.
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5.00 Credits
Acquaints the student with the authority, responsibility, functions, and problems of the personnel administrator. Topics include: the relationship between the personnel administrator and the line manager; analysis and development of job descriptions; interview of prospective employees; diagnosis of organizational health from the personnel perspective; laws and guidelines which dictate personnel actions; the basic concepts, guidelines, and responsibilities for training employees; and employability skills.
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