GTEC 105 - Customer Service

Institution:

Harrisburg Area Community College-Harrisburg

Subject:

General Technology

Description:

The skills required to communicate effectively and efficiently with customers and the overall importance of good customer service to the company. Sound customer service decisions, accuracy in documentation and reporting, and the importance of personal and workplace appearances are also covered.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.hacc.edu

Phone Number:

(717) 780-2300

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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