BUSA 2170 - Quality Management

Institution:

Central New Mexico Community College

Subject:

Description:

Quality Management is an advanced course focusing on the role of leadership in a quality-management environment. Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership, quality teams, Lean Management techniques and Business Process Re-Engineering (BPR).

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Previously BA 2157. Read more.

Additional Information:

Historical Version(s):

Institution Website:

www.cnm.edu

Phone Number:

(505) 224-3000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Trimester

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