ADMS 2421 - Online Customer Service Strategies

Institution:

Minnesota State College Southeast

Subject:

Description:

Building on customer service concepts learned in prior coursework, students will apply their skills and knowledge to online technology used in the customer service profession. Students will assess the need for online customer service and support, develop effective strategies for providing customer service online, and will learn the foundations of building and maintaining an online social media presence for business. (Prerequisite: ADMS1421 Customer Service Concepts) (4 credits: 2 lecture/2 lab)

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Distance Education

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southeastmn.edu

Phone Number:

(507) 453-2700

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.