HTE 126 - Hospitality Organizational Behavior

Institution:

Community College of Allegheny County

Subject:

Description:

In this course, students are introduced to concepts and skills for providing outstanding guest relations. This includes building problem solving skills, effective communications, dealing with challenging guests and cultural components of guest interactions and service excellence. Guest relations goals, importance of guest relations to business success and current trends and practices in hospitality, tourism and event planning are included.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccac.edu

Phone Number:

(412) 323-2323

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.