CS 107 - Helpdesk Concepts

Institution:

Delaware County Community College

Subject:

Description:

This course provides students with a practical introduction to Help Desk concepts. Topics covered include the different types of help desks and how they are measured by organizations; the roles and skills required to function in a Help Desk environment; and the processes and technologies commonly employed to ensure the Help Desk is operating efficiently and effectively. Upon successful completion of this course, students should be able to: Discuss the components of a successful Help Desk; Discuss the emerging support center concepts; Distinguish between the different types of Help Desks, such as centralized, decentralized, internal, external; Use required business and technical skills; Discuss job responsibilities of Help Desk personnel; Discuss Help Desk processes and procedures; Apply the technological aspects of the Help Desk; Apply the informational aspects of the Help Desk.

Credits:

3.00

Credit Hours:

Prerequisites:

CS 100

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

09/01/2006 - 08/14/2022 

Institution Website:

www.dccc.edu

Phone Number:

(610) 359-5000

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Semester

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