HTM 117 - Customer Satisfaction in the Hospitality Industry

Institution:

Grand Valley State University

Subject:

Description:

Customer service training can provide the foundation for multiple opportunities in the hospitality sector. Quite simply, businesses lose money and customers because of poor customer service. This course is designed to develop skills and techniques needed to become an engaged customer service professional. Offered every semester.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Other

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.gvsu.edu

Phone Number:

(616) 331-2020

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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