BBM 355 - Quality Management

Institution:

Wilmington University

Subject:

Business Management

Description:

This course examines the concepts, key issues, and problems of quality management and the role of management in quality assurance. Methods to create a total quality work environment will be explored with an emphasis on improving leadership abilities, employee involvement/teamwork, and processes that measure performance variability using statistical concepts related to process control. In addition, initiating performance management techniques that measure progression of different processes within the organization will be introduced.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.wilmu.edu

Phone Number:

(877) 967-5464

Regional Accreditation:

Middle States Association of Colleges and Schools

Calendar System:

Trimester

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