CPTR 1121 - Information Technology Service Desk

Institution:

Minnesota State Community and Technical College

Subject:

Description:

This course is an introduction to the IT service desk and user support. Students will be introduced to all aspects of the service desk including the roles, responsibilities, skills needed and role of certifications for the service desk support professional. This course places an emphasis on customer service skills, techniques to develop the necessary skills and application of the skills to difficult customer situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture/Lab

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.minnesota.edu

Phone Number:

(218) 736-1500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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