AOP 2614 - Customer Relations Management

Institution:

Rochester Community and Technical College

Subject:

Description:

This course introduces students to customer relations management strategies, focusing on retention and professional communication. Customer relations tools and techniques will be utilized to create positive experiences for internal and external customers. Students will assess their own skill level and create a customer relations improvement plan. (Prerequisites: None).

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Distance Education

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rctc.edu/

Phone Number:

(507) 285-7210

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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