BUS 1102 - Principles of Customer Service

Institution:

Inver Hills Community College

Subject:

Description:

Defines customer service and demonstrates the importance of delivering effective customer service. Topics covered include the financial impact of customer service delivery, skills for developing customer service over the phone, in person, in writing, and electronically. Experiential exercises promote skills for assessing customer service and handling escalated situations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.inverhills.edu

Phone Number:

(651) 450-3000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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